Offspring is a wellness family brand that emphasizes the fundamental component of family health, which leads to a bigger impact to society and the sustainability of our mother nature. We offer safe, all-natural, earth-friendly baby essentials.

Our baby bath & skincare and household products are manufactured in Australia. All other Offspring products are manufactured according to the Australian standards on safety and we are an Australian-Made Licensee.

Our products are currently exported to Malaysia, Singapore, Brunei, United States, Russia, Mauritius, Philippines, Myanmar, Cambodia, South Korea, Finland, Spain, Thailand, Bahrain, Vietnam and Maldives. We are constantly expanding and will be available in more countries soon!

We are proud that all our products are certified by trusted and reputable independent certification bodies. You may check out our certifications HERE.

We source the highest, finest quality ingredients and materials for our products around the world and not limited to Australia.

Offspring products was specially curated by parents for parents. Crafted with an extensive knowledge of developing safe, effective and quality products through innovations, without compromising on sustainability and mother nature. We work closely with experts all over the world to source for the right and best materials and ingredients.

All of our products has been strictly audited to adhere to eco-friendly and environmental standards to ensure and enhance the confidence among parents all over the world.

NEVER! We love animals and will never test on them. We are certified by PETA, which means we do not test our products on animals and confirmed that none of our raw material suppliers test their ingredients on animals either. 

Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Eco-Friendly Standards. To ensure the best quality for usage, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils as we detest any usage of synthetic artificial fragrance and we also believe in providing the purest skin products for babies of all ages. The blended essential oils that contains in our products are from aromatherapy standpoint, and to target for specific skin benefits. At the same time, the number of essential oils used in our baby products are in accordance with the Australia aromatherapy standards.

Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives, that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Eco-Friendly Standards. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

Our baby diapers have a similar size to other brands in the market, but our baby diaper pants are cut slightly wider than other Asian baby diaper brands. We suggest you choose the size based on your baby's current weight and adjust as needed. If you have questions about sizing, our customer service team at [email protected] is happy to help.

Consider moving to a larger size if the diaper frequently leaks, the elastic band is too tight, or the front waistband sits below the belly button.

The waistband is crucial in keeping your baby comfortable and preventing any blowouts from happening.

A baby diaper that is too loose or too tight can cause problems like leaks, blowouts, or rashes. If the baby diaper is too big, your baby will be uncomfortable and you may experience leaks or blowouts. If it's too small, your baby may have diaper overflow and suffer from skin irritation and rashes from a diaper that's too full and too moist. The ideal fit is snug around the waist and thighs.

We use high-quality materials sourced from Japan, Europe, and the United States.

Our chlorine-free baby diapers have a patented dual absorbent core technology that locks in moisture and urine almost instantly, keeping your baby dry and comfortable for a longer period.

We don't recommend prolonging the wearing of disposable baby diapers, even though our fashion baby diapers can last overnight. It's best to change your baby's diaper regularly for hygiene purposes and to avoid rashes and bacterial irritation.

No, our baby diapers do not come with a wetness indicator because we believe that the materials used in wetness indicators do not align with our eco-friendly standards.

No, disposable diaper is 100% biodegradable or compostable, but our Chlorine-Free Fashion Baby Diapers are certified by the Forest Stewardship Council (FSC) C149807 for using materials from sustainable forests.

Diaper pants are best for babies who are starting to crawl, stand, or walk.

The sticker is located on the back of the diaper pants and is used to seal the used diaper for easy disposal.

Our baby diapers comply with the requirements under the U.S Consumer Product Safety Improvement Act of 2008 (16 CFR Part 1610).

It has also passed the Dermatest clinical test for sensitive skin under dermatological and paediatrician control.

The ink used on the diaper has passed the California Prop65 test and the lead content meet the requirements for children’s products as required by Section 101 of the CPSIA of 2008.

Yes, all Offspring diapers and pull-ups are certified cruelty-free by PETA, meaning we don't do any animal testing on our products or ingredients.

Yes, each of our pull-ups is equipped with 3M disposable tape to make disposal neat and convenient.

We don't add any synthetic odor masking or blocking agents to our diapers. They are pure and natural, made without added fragrances or odor-masking substances. So, a slight odor is expected when the diapers are full.

Yes, absolutely. We take safety seriously at Offspring, and our ultra-thin diapers and pull-ups are made without chlorine, optical brighteners, dyes, fragrances, lotions, or any other potentially harmful substances. The backsheet ink is also free from heavy metals and lead. Plus, our products are certified cruelty-free and vegan, so you can feel good about using them for your little one.

At Offspring, we're committed to both product safety and sustainability. Our fluffless diapers and pull-ups are made without cellulose and woodpulp, which helps us conserve millions of trees.

Conventional diapers tend to bulk up when full because the woodpulp used in them absorbs moisture and swells. This can lead to breaks in the inner layer of the diaper and make it difficult for your child to move around. Additionally, the fluff in conventional diapers can store and retain urine, which can be expelled back onto your baby's skin when pressure is applied, leading to a condition called "compression re-wetting." With Offspring's fluffless diapers, there is no fluff for the moisture to gather in. Instead, our patented technology disperses the moisture and eliminates the risk of re-wetting.

While it might seem that Offspring's ultra-thin diapers wouldn't be able to absorb as much moisture as conventional diapers, our 5-layer absorbent core is designed to provide fast, efficient absorbency that rivals or even surpasses traditional diapers. Try a trial pack to see for yourself!

Most diapers and pull-ups are made with SAP and a woodpulp core. Offspring's ultra-thin diapers, on the other hand, have a patented 5-layer hyper-absorbent core that replaces pulp, making our diapers lightweight and absorbent. We also put a lot of thought into the little details that make our diapers and pull-ups special, like a soft and water-repellent elastic waistband, a double-layered leak guard, a breathable cloth-like backsheet, and a luxurious 3D topsheet. We also prioritize safety, so our diapers are free from chlorine, optical brighteners, latex, lotions, fragrances, and dyes. Plus, they're certified cruelty-free.

Offspring baby wipes are made with biodegradable cellulose fiber from Austria with USDA biobased preferred certification. Unlike other wipes that contain plastic and chlorine, our wipes are safe for your baby's delicate skin and the environment. Plus, they're super soft, silky, and retain more liquid than regular wipes, so you'll use less of them.

Offspring baby wipes are tested at an independent laboratory and certified safe to be used for oral cleaning.

Yes, Offspring baby wipes are certified 100% plastic-free at an independent laboratory.

The embossed design makes it easier to clean up messes and ensures you're using less wipes for maximum effectiveness.

Even though our wipes are 60gsm, they feel lighter and thinner because they're made from biodegradable cellulose fibre and don't contain plastic. This means they're moist, silky, and gentle on your baby's skin.

Offspring plant-based wipes are made with 99% water and organic-based ingredients. They're certified Australia Allergy, Made Safe & Toxic-Free, Cruelty-Free, and free of fragrances and masking agents. All scents come from the material and formulation itself.

The shelf life of an unopened package of Offspring wipes is 3 years from the manufacturing date, which can be found on the bottom of the package.

To keep your wipes fresh, make sure to close the lid after dispensing each wipe and store them in a cool, dry place.

Our Gentle Head-To-Toe Wash is designed specifically for newborns and toddlers, and is packed with natural and organic ingredients like Aloe Vera juice, Calendula flower oil, Chamomile flower extract, and Lavender oil. It's a gel-like formula that's gentle and easy to rinse, and it won't leave any residue or sting the baby's eyes. Plus, it goes above and beyond the requirements of the Eco-Friendly Standards, with over 61.3% of the ingredients from organic farming and 97.9% from natural origins.

Yes, many parents use our Gentle Head-To-Toe Wash as a face cleanser and find it effective and moisturizing.

Being an organic and natural product, the colour of our Gentle Head-To-Toe Wash may vary based on weather conditions, storage, and temperature. We don't add any artificial colouring, so colour differences from batch to batch are normal. Rest assured, all of our products are stability-tested and undergo P.E.T. testing to ensure they're safe and high-quality.

Our lotion is made of four key ingredients - Aloe Vera juice, Calendula flower oil, Chamomile flower extract, and Shea butter. These ingredients have high moisturizing properties and can help soothe sensitive skin. Our lotion meets the high standards of the Eco-Friendly Standards, with at least 81.9% of ingredients from organic farming and over 99.0% from natural origins.

Yes! It's safe for use on the skin, including the face, for newborns to adults.

Our lotion is formulated to moisturize the skin without leaving it greasy. It's concentrated, so you only need a small amount to achieve full absorption into the skin. Once absorbed, it usually lasts for 24 hours, unless it comes into contact with water.

Organic and natural skin care products can change colour due to weather, storage, and temperature conditions. Our lotion is made without artificial chemicals and may vary in colour based on the harvest batch of organic ingredients. Despite any colour changes, it's still safe to use and undergoes stability and PET testing to ensure quality and safety.

Yes, our lotion is safe for use by newborns to adults.

We recommend using the lotion daily as part of your baby's moisturizing routine.

Offspring Wonder Oil is made with a unique blend of organic certified coconut oil, camellia flower oil, and calendula extract, specifically designed for sensitive skin and hair. Unlike mineral oil, our Wonder Oil won't clog pores and provides your skin with essential fatty acids. It's free from fragrance, gluten, and nuts, making it safe for even pregnant mothers and newborns.

Camellia Flower Oil is light-weight, non-pore clogging and contains high levels of oleic acid, which makes it a great source of "plant-collagen." It absorbs easily into the skin, promoting skin renewal and keeping it healthy and radiant. It's also great for hair, as it strengthens and seals moisture into hair follicles.

Yes! Our Wonder Oil is made with over 98% organic plant oils and is free from mineral oil, petroleum oil, synthetic chemicals, and fragrance. It's gluten-free and nut-free, making it safe for newborns and pregnant mothers.

We recommend using it after a bath, when your pores are damp and open, to maximize absorption of the nutrients. You can also use it on dry skin from time to time.

Yes! Our Wonder Oil is pure and lightweight, making it safe to use on your face and your baby's face. It won't clog pores and provides a healthy glow.

Yes, Offspring Wonder Oil is great for cradle cap or irritated skin, as coconut oil has strong anti-microbial effects. Its high levels of lauric acid help heal sensitive, irritated skin.

Our Wonder Oil has a 2-year expiration date of manufacture and a 6-month period of use once opened within the 2-year date. We use only natural-based preservatives that are approved by Eco-Friendly Standards and recommend storing the product away from direct heat and sunlight.

No, we never test on animals. Offspring is certified by PETA, which means we and all of our suppliers do not test our products or ingredients on animals. We test all prototypes on ourselves, our families, and friends on a voluntary basis. If a product doesn't meet our strict standards, it doesn't make it to the market.

Our Nappy Balm has four powerhouse ingredients - Olive fruit oil, Beeswax, Calendula flower oil and Jojoba oil - that work together to soothe and protect delicate skin. With at least 94.4% of ingredients sourced from organic farming and over 99% coming from natural origins, our Nappy Balm goes above and beyond Eco-Friendly Standards standards.

Yes, our Nappy Balm has been tested by dermatologists in Australia and is suitable for all skin types, including eczema-prone skin.

The Beeswax in our Nappy Balm may change texture due to temperature changes. It may become soft in warm temperatures and harden in cold temperatures. Don't worry, these changes don't affect the effectiveness of the product. Our products undergo stability tests and P.E.T testing to ensure they're safe for use and can withstand high temperatures.

Definitely! Our Nappy Balm is a multitasker. It's great for soothing dry skin, irritated skin, dry lips, cracked nipples for breastfeeding moms, and even for treating small cuts and wounds.

Our Rinse-Free Bum Cleansing Spray is a convenient solution for quick and easy cleansing, especially when water is not readily available. It's gentle yet effective on all skin types, even the most sensitive, and effectively removes dirt, grease, and unpleasant odors.

Our product goes above and beyond the requirements of the Eco-Friendly Standards, with 86.4% of the ingredients sourced from organic farming and over 97.9% of ingredients from natural origins.

Our Bum Cleansing Spray can be used on a variety of skin surfaces, including dirty hands, oily toddler hands after meals, and, of course, for cleaning your baby's bum when wipes alone won't do the trick. Simply spray, wipe, and go!

No, our Bum Cleansing Spray is not designed for sanitising as it does not contain alcohol. It's specifically formulated for cleansing purposes only.

Offspring Buzz Away Spray is formulated with a mix of high-quality organic oils and is suitable for babies 3 months and older.

However, it does contain essential oils such as peppermint and wintergreen, so we recommend consulting with a doctor before using it on an infant or if your child has any specific allergies. It's always best to do a patch test before using a new product on your baby.

Unfortunately, the National Pharmaceutical Regulatory Agency (NPRA) of Malaysia doesn't consider Offspring Buzz Away Spray as a skincare product, so it can't be certified by Eco-Friendly Standards. Despite this, Offspring Buzz Away Spray is made with certified organic ingredients and is safe for use.

No, we love animals! Offspring never tests on animals and ensures that all partners in production, manufacturing, and sourcing also adhere to this policy. Our products are tested on ourselves, family, and friends on a voluntary basis and are only made available if they meet our strict standards. Additionally, we are certified by PETA, which means that not only do we not test on animals, but neither do our raw material suppliers.

Shake the bottle well and spray directly onto your child's skin, avoiding the eyes and face. You can also spray it onto your hands and gently rub it onto your child's skin. Apply evenly and reapply every 2 hours if necessary. A little goes a long way in protecting your child from mosquitoes. Remember to avoid the eye area due to the high concentration of essential oils.

Yes, it has Ethanol, a plant-based alcohol that kills germs and bacteria. Don't worry, the alcohol content is safe and healthy for your little ones' skin.

Absolutely! Use it as many times as you need to.

No way! Our fast-drying formula absorbs into the skin quickly, leaving your child's hands sanitized, moisturized, and soft. No washing needed!

Not a chance! It actually moisturizes skin and leaves hands feeling velvety soft. Give it a try to see for yourself!

It's completely safe, but we suggest waiting for the liquid to dry first before letting your child put their hands in their mouth.

Absolutely! Our Child-Friendly Hand Sanitizer is certified allergy-safe, free of harmful toxins, and made with all-natural ingredients that are hypoallergenic and safe for all skin types, including sensitive and eczema-prone skin.

Our hand wash is made with a high concentration of aloe vera juice and a water-based formula that is designed to be light and foamy. The light texture makes it easy to use as part of your daily routine and the foamy formula rinses off quickly, leaving your hands clean, moisturized, and fresh.

No, our hand wash does not contain triclosan, a harmful and toxic ingredient that is banned by the US FDA for use in antibacterial products. Instead, we use lemon essential oil as a natural "antibacterial" ingredient. Washing your hands with soap and water is already effective in removing germs and bacteria.

Yes, absolutely! Our hand wash is made with 99.9% plant-derived ingredients such as plant oils and natural fruit oils, making it safe for both you and your children to use.

Our products have a 2-year shelf life from the date of manufacture, with a 6-month use period after opening. We use natural-based preservatives that are globally approved by Eco-Friendly Standards and do not contain any harmful or controversial preservatives. Proper storage, such as keeping the product sealed and out of direct heat and sunlight, will ensure the best quality of use.

No, we do not test on animals and do not condone animal testing in any form. We are certified by PETA, which confirms that we and our raw material suppliers do not test our products or ingredients on animals. Before launching any new product, we test prototypes on ourselves, our families, and friends on a voluntary basis, and only release products that meet our strict standards.

Our Multi-Surface Cleaner is a major upgrade from the old formula, with added disinfecting and deodorizing properties. It's made with all-natural, plant-based ingredients without any synthetic fragrance, harsh chemicals, or toxic ingredients that may harm you or your baby's health.

Unlike conventional cleaners, our Multi-Surface Cleaner is made with only natural ingredients that include a blend of ethanol and essential oils with disinfectant properties like thyme and eucalyptus oil. It's a safe and gentle alternative to traditional cleaners.

You can use it on anything and everything! It's designed to clean and disinfect any surface, whether it's hard or soft, so feel free to use it on your countertops, furniture, pillows, car seat, plush toys, and more.

No, the Multi-Surface Cleaner is designed for disinfecting and deodorizing fabric items, not for removing stains.

Simply spray it on hard surfaces and wipe clean. For fabric items, spray and let it dry for a minute for the disinfection process to take effect.

Yes! Our Multi-Surface Cleaner is formulated with essential oils in mild percentages, following Australian standards. It's also certified by the Australian-Allergy Certified and Australian-Made Safe and Cruelty-Free boards, so it's safe for your little one.

Our baby laundry wash is made with over 50% biosurfactants and renewable ingredients like natural coconut-derived surfactants, making it 100% biodegradable. It's loaded with active ingredients to get rid of dirt, grime, and stains, all while being gentle on your baby's delicate skin and clothes. Plus, the eucalyptus oil fights bacteria and germs. It doesn't have any harsh chemicals like SLS/SLES, parabens, dyes, phosphates, formaldehyde, or methylisothiazolinone.

Our laundry wash is proudly made in Australia using locally sourced materials.

Yes! We're all about being environmentally responsible. Our baby laundry wash is biodegradable and safe for greywater systems.

No, artificial scents here! Our baby laundry wash gets its fresh scent from natural eucalyptus globulus essential oil.

One bottle of our baby laundry wash is enough for around 50 loads of washing. Use 40-80ml for each load in a front or top-loading machine, up to 25 loads.

Since we don't use artificial preservatives, an unopened bottle stored at a temperature below 30°C should last for 2 years. Note that extreme temperatures may change the product's colour, but it's still safe to use.

Never! We love our furry friends and would never dream of testing on them. We've made sure our suppliers feel the same way. Offspring is cruelty-free, certified by PETA, and we never test on animals. We test all of our prototypes on ourselves, our families, and friends before releasing them to the market. If a product doesn't pass our strict standards, it doesn't make it to the shelves.

Offspring's natural formula is designed to handle baby-related stains like food, formula, poo, urine, spit-up, juice, and milk. It's not meant for removing things like marker pen, paint, or ink.

Babies are messy and their clothes often end up with all sorts of stains that can be tough to remove with just laundry detergent. Our natural baby stain remover is specially designed to target and remove all types of baby stains so your clothes look clean and fresh.

No, it doesn't. Our formula is free from optical brighteners, SLS/SLES, ammonia, chlorine, bleach, phosphates, and fragrance.

Absolutely not! We love animals and would never test on them. Our formula is made from safe, food-grade ingredients, and we test all prototypes on ourselves, our families, and friends first. Additionally, we are certified by PETA, which means that not only do we not test on animals, but we also ensure that none of our suppliers test on animals either.

Yes, our formula is made from over 90% naturally-derived ingredients and is gentle enough to use on your baby's delicate clothes. Plus, its colour-safe.

Never! We love animals and would never dream of testing our products on them. Our strict standards ensure that every stage of production, manufacturing, and sourcing is cruelty-free. We only test our products on ourselves, our families, and friends, all on a voluntary basis. We're certified by PETA, which means that not only do we not test on animals, but neither do any of our raw material suppliers.

Formulated only with biodegradable biobased surfactants and plant extracts, Offspring Baby Bottle & Utensil Cleaner removes grease, milk residue and food stains on baby utensils and bottles naturally and effectively. We use coconut-derived surfactants to replace harmful SLS and SLES, and lemongrass oil as a natural source of antiviral and antibacterial properties to protect against bacteria and fungi.

This product does not contain any SLS/SLES, parabens, fragrances, dyes, phosphates, formaldehyde or methylisothiazolinone..

It’s made in Australia with Australian materials and resources.

Yes and yes! We designed it to be as environmentally safe and responsible as possible, based on currently available technologies.

Offspring products do not contain artificial or chemical fragrances; the same goes for our Baby Bottle & Utensil Cleaner. All scents and aromas used in this product are derived from naturally-extracted lemongrass essential oil.

To ensure complete safety for our products, we don’t use harsh artificial or chemical preservatives to extend product life. An unopened product stored at temperatures below 30°C should be good for at least two (2) years. An extreme temperature may change the colour of the product, but it is still safe to use.

Yes, absolutely! Our Fruit & Veggie Spray is made with natural plant extracts, free of harmful chemicals and harmful toxins. It's completely edible, odourless, and tasteless.

Use it as many times as needed before consuming your fruits or vegetables.

No, it's free of any artificial fragrance, flavour, or colour.

Being made with natural ingredients, the colour of our Fruit & Veggie Spray may vary based on weather, storage, and temperature conditions. But we ensure that the product is safe for consumers and undergoes stability and P.E.T testing before it reaches the market.

Definitely not! We love animals and don't believe in testing on them. We have a strict policy of not testing our products on animals and making sure that none of our partners in any level of production, manufacturing, or sourcing do so either. All our ingredients are certified as 'food grade' and we test our products first on ourselves and then on our friends and family on a voluntary basis. We are certified by PETA which confirms that we don't test our products or ingredients on animals.

As of now our web store ships within Malaysia only. For other locations, you may refer to our international distributor HERE.

We offer FREE STANDARD SHIPPING for orders above RM120.00 for both West Malaysia and East Malaysia

The standard shipping fee for orders below RM120.00 is RM8.00 for both West Malaysia and East Malaysia . The shipping fee is subject to change without prior notice.

All orders are processed within three (3) business days once the order has been placed. During peak season, the order processing time might take up to 3-5 working days to process.

Please take note that once an order has been placed, it can't be amended, as it will interrupt the processing time.

Unfortunately, no. All processed and shipped orders are not allowed to be canceled or amended.

Once you have placed your order, you will receive a confirmation email containing your tracking number, from there you may track your parcel via our courier partners as below:

Setel express: HTTPS://TRACK.SETEL.COM/.

DHL e-commerce: https://ecommerceportal.dhl.com/track/ .

Poslaju: WWW.TRACKING.MY/POSLAJU.

Your order will be shipped out within three (3) business days from order confirmation.

All orders placed on weekdays, before 2.00 pm will be processed on the same day. Whereas orders placed on weekends or public holidays it will be processed on the next business day.

Please note that our delivery timeline does not include the processing time and also subject to the courier handling process. Typically, your order(s) will arrive within 2-3 working days on the normal season and it may take up to five (5) working days during peak and holiday season.

For missing parcels, incomplete orders items or any shipping related issues, please contact our customer service at [email protected]. or you may reach us at 019-283 1919

For a smooth customer service experience, we suggest you to prepare all necessary information such as;
Order ID:
Full Name:
Email:
Contact Number:

Please attach a snapshot of your invoice (if any) and describe the missing items or any complaints that you would like us to inspect.

Customers who reside in Klang Valley where they have the option to get their items delivered within the same day with a minimum fee.

At this moment, same-day delivery service is only available for our web store customers that resides within Klang Valley. Here's the LIST of all the eligible postcodes for this service.

This service is only available for orders with a minimum value of RM180.00 in a single receipt and are placed between 12:01 am to 4:00 pm from Monday to Friday (weekdays). The service is not available on weekends, Selangor public holidays and off-days of our warehouse.

If your order is eligible for same-day delivery service, you will be able to see the at delivery option, just select ‘Same Day Delivery – RMXX’ as your Delivery Method on the checkout page.

Same Day Delivery service is only available for orders placed between a certain time, do refer at the chart below for shipping and cut-off timings.

Order Time: 12.01am to 1.00pm, Shipping Time: Ship out after 2.00pm

Order Time: 01.01pm to 4.00pm, Shipping Time: Ship out after 5.00pm

Same day delivery service is charged based on postcodes grouped into zones. Here is the pricing for delivery to each zone :

Zone A : RM30

Zone B : RM35

Zone C : RM50

Kindly refer to this list for the postcodes in each zone.

*Offspring reserves the right to update the list of postcodes, zone groupings and their pricing as and when necessary, without prior notice.

Please contact us immediately if you wish to change your shipping address. Once your order has been packed, we may not be able to amend this information.

If your new shipping address falls under a zone that is different from the one you have paid for, you are required to cancel the previous order and place a new one with the new address.

Unfortunately, no. For now, we only deliver to postcodes that are listed in the LIST. However, we are trying our best to expand the coverage of this service, please check with us again soon.

Unfortunately, you can't exchange the diapers with different types or size due to their quantity difference and the nature of the product. However, you may return the products, just drop an email to our Customer Service Team at [email protected] together with your details as follows;

Order ID:
Full Name:
Email:
Contact Number:

Our Customer Service representative will assist to guide you through the process.

No, due to security and other privacy reasons you are NOT ALLOWED to do a direct exchange at our warehouse. Do reach out to us via our email at [email protected] and our Customer Service team will assist you accordingly.

The restocking fee is a minimum charge to cover the returning process expenses such as handling the returned item, unpacking, restocking, repacking, sanitizing and other incurred costs.

We only accept returns for products you purchased via our webstore www.offspringinc.com. For products bought from our retailers, you may deal directly with them by contacting the relevant stores to check on their return policy.

You can return any unopened product(s) which includes diapers and wipes for a refund within 7 days of delivery.

For all products, under the essential and home care range it must be unused, unopened, perfectly sealed condition and returned within the specified duration. All the returned items will be inspected and must be in mint and original condition.

However, do note that there will be a restocking fee of RM20 and payment gateway fee that will be charged while the postage fee will be solely borne by you – except for defective items where we will bear the postage and replace the item upon confirmation of the issued defect.

You will receive your refund in the form of store credit that will be wired into your wallet in your registered account.

Please take note that Items marked as final sale and promotional items (free gifts with purchase, buy-one-free one item), it cannot be returned.

For other return inquiries kindly contact our customer service at [email protected]

1. Email our Customer Care at [email protected] or reach out to them via mobile at 019-283 1919.

2. Send your order details such as;

a) Full name (as per New IC)?

b) New IC number?

c) Phone number?

d) Email address (as used to register an account with Offspring)?

e) Order number of the purchase (eg. 1000#####)?

g) Reason(s) for return?

h) Photo of each product that you wish to return

3. Once we have verified your details, we will request for you to deliver the product(s) to us. Return address will be provided together and once you have shipped the item(s), please email us your shipping receipt and details.

4. Upon receiving your product(s), our team will inspect the condition of the product(s).

5. Once satisfactory, we will process your refund into your Offspring account within thirty (30) days.

6. A RM20 restocking fee will be deducted from the refund value for each exchange/return case, regardless of the number of returned products. For example: 3 returned products worth RM100. The restocking fee is RM20 per case. The refund value will be RM80.

Both Product Exchange and Product Return (change of mind) cases are treated similarly. Value of product(s) returned are refunded into your account as store credits which you can use to make another purchase. There will be a restocking fee charge of RM20 for every return/exchange case, which will be deducted from the refund value and the balance credited into your account.

To be eligible for exchange/return, your product(s) must fulfill these conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)

2. Product(s) must be in sealed/unused condition.

3. Product(s) must be purchased online from our webstore [email protected]

4. Promotional/clearance product(s) are not eligible for exchange/return.

We do not accept product exchange; however, in case you return the product(s) that is in its mint/unopened condition, we will have its value refunded into your wallet in your Offspring account upon receiving the returned items.

Do note that fees incurred to ship the product(s) back to us will be borne by you, and you may be charged a restocking fee of RM 20 for each return case.

To start the return process, please email our customer service at [email protected] or contact us via mobile at 019-283 1919 with your order id and the email address associated with your order.

Do not use the damaged products as you may be required to ship the affected products back to us for investigation. For the return of damaged products, please follow the same process as return/exchange products, with the following exception :

1. Please take photos/videos that clearly show the damages/defects of the products.

2. Fees incurred to ship the defective/damaged product back to us are borne by us and will be refunded into your wallet upon successful investigation.

3. You will not be charged the restocking fee or RM 20.

4. Depending on the case, you may receive a new replacement product or refund with the same value of the affected product(s) into your wallet.

Unfortunately, we don't allow visitors or customers to walk into our warehouse for direct exchanges. Due to strict security reasons and Standard Operating Processes (SOP), all orders will have to go through the proper process.

Walking into the warehouse for direct exchanges will disrupt the operation flow and inventory management. Therefore, any direct walk-ins for exchange will be STRICTLY ignored.

You can now order Offspring goods via GrabMart on Grab’s mobile application, and have them delivered using Grab riders for same-day delivery.

Yes, the prices are the same.

This service is currently available only for locations within a 7-10 km radius from Offspring fulfillment centre. This radius may reduce dynamically due to weather conditions or other unforeseen circumstances. Kindly enter your delivery address in the Grab mobile application to check on the availability of the service in your area.

Typically, it would take 1-2 hours to receive your order.

The price rate for Grab Mart delivery is based on distance, starting from RM5

You can place your order via Grab Mart from 10:00am to 5:00pm, Monday to Friday. This service is not available on weekends and public holidays.

Currently the maximum value per order on Grab Mart is RM 500.00 only.

This service is currently available at limited locations within Klang Valley only. If the app detects your delivery address is out of its service area it will automatically disable delivery for Offspring Store.

*If you wish to have your order delivered to a different location, kindly update your delivery address in the app to check on the availability of the service in that area.

For orders made for Fashion Diapers, the system will select designs at random.

All you need to do is just SIGN UP for an Offspring account and SUBSCRIBE to our newsletter. Once you're done, you will receive an email containing the 10% discount code that you could redeem for your first purchase.

Kindly take note of the following when using your first-time coupon code :
1. You must be subscribed to our newsletter
2. First-time coupon is only valid for your FIRST purchase.
3. The coupon is applicable with a minimum purchase of RM50 in a single receipt.
4. You must be logged into your account to use the coupon.
5. Enter the code during ‘Checkout’’ at the “Use Coupon : Enter coupon code here” field.
6. The code is only valid for use in Offspring Malaysia's website.

The concept of our referral program is really simple, all you have to do is just share about Offspring Inc and once your friend have made his/her first purchase you and your friend will both get RM18 store credit.

a) Log into your account on our webstore at http://www.offspringinc.com/ and click on “My Account” on the top right corner

b) Next, on the “Referral” tab just right click on the link and share it with your friends

c) Guide your friend to sign up at our website http://www.offspringinc.com/ and remind him/her to key in ‘Your Code’

d) Once his/her order is successful, both you and your friend will receive your Referral Rewards!

Both you and your friend will receive the rewards instantaneously after your friend has successfully made a purchase at www.offspringinc.com using your shared link and CODE.

Just like they say, the more the merrier! You may spread the word to as many friends as you wish :)

Qualified Referral. A Qualified Referral is defined as a purchase made at www.offspringinc.com by a person (a "Referred Customer") who arrives to our web store by clicking your Refer-a-Friend program link. You are limited to one Qualified Referral for each Referred Customer.

Referred Customer. With a minimum spend of RM100 for the first purchase, the Referred Customer shall receive RM18 store credit.

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete a minimum purchase of RM100 on our webstore.

Reward Payments. Rewards are payable in increments of RM18 store credit for each Qualified Referral. Rewards can be accumulated but must be used within 6 months from the date received.

Eligibility. Eligibility is limited to individuals with an Offspring web store account only.

Right to Cancel Program or Change Terms. Offspring reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time at its sole discretion. Any unclaimed referral rewards will be forfeited at that time

You may shop online at:

Offspring webstore :
Offspring Webstore

Official Lazada store :
Lazada Official Store

Official Shopee store :
Shopee Official Store

and you can find us on GrabMart via the Grab App.

You may also shop at retail outlets listed here :
where to buy

You may order our diaper trial packs here :
Trial Pack

For Bath & Skincare, you may order our Travel Essential Set :
Bath & Skincare

Fashion Diaper is designed using chlorine-free wood pulp with bigger absorption capacity. It can typically last 6-8 hours, making it perfect for daytime and overnight wear. Plus, they come in adorable designs! Fashion diaper comes in Tape and Pants form.

?Ultra-Thin Diaper is designed to be lightweight, quick-drying and super breathable, providing the ultimate comfort for babies. It is best suited for daytime wear, with average absorption of between 2-4 hours of wear. Ultra-Thin diaper comes in Tape and Pants, as well as Newborn size.

Learn more : Baby Diapers

FASHION DIAPERS (TAPE)
Small : 3 - 6 kg (48 pcs)
Medium : 6 - 10 kg (42 pcs)
Large : 9 -13 kg (36 pcs)
X-Large : 12+ kg (30 pcs)

FASHION PANTS
Medium : 6 – 11 kg (42 pcs)
Large : 9 – 14 kg (36 pcs)
X-Large : 12 – 20 kg (30 pcs)
XX-Large : 15 – 23 kg (24 pcs)

ULTRA-THIN DIAPERS (TAPE)
Newborn : Up to 4 kg (22 pcs)
Small : 3 – 6 kg (44 pcs)
Medium : 5 – 9 kg (38 pcs)

ULTRA-THIN PANTS
Large : 9 – 14 kg (32 pcs)
X- Large : 12+ kg (26 pcs)

You also can click here: Size Chart.

You may choose only 1 size and 1 type (tape/pants) in one diaper bundle. You can mix different designs in a bundle if you purchase Fashion Diaper Bundle.

We accept all Credit/Debit Card under VISA & MASTERCARD, FPX Online Banking, Boost, GrabPay, Touch n Go e-Wallet, Maybank QR Pay, etc. For more other payment options, please see the list of payment options when checking out.

We typically ship out orders within 1-2 working days of receiving them, and our courier partners may take another 1-2 working days to deliver.

We also offer Same-Day Delivery service within Klang Valley for orders placed between 12:01 am to 4:00 pm on weekdays, with minimum purchase of RM180. There will be a minimum fee chargeable based on postcode. If your order is eligible for the Same-Day Delivery service, you will see the option available under ‘Delivery Method’ during the checkout process.

Kindly login to your account and click on ‘Order History’ from the main menu to view your order’s status :
Order Status

Your tracking code(s) will also be shown here once its ready to ship.

Kindly notify our Customer Care immediately via Facebook or Instagram. You can also contact us at 019-283-1919. We may not be able to amend shipping/contact details once it’s been shipped.

To be eligible for return, your product(s) must fulfil the following conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)
2. Product(s) must be in sealed/unused condition.
3.Product(s) must be purchased online from WWW.OFFSPRINGINC.COM
4. Promotional/clearance product(s) are not eligible for exchange/return.