X

Cart


  • Your shopping cart is empty!

Frequently Ask Questions

About The Company

Offspring is a wellness family brand that emphasizes the fundamental component of family health, which leads to a bigger impact to society and the sustainability of our mother nature. We offer safe, all-natural, earth-friendly baby essentials.
Our baby bath & skincare and household products are manufactured in Australia. All other Offspring products are manufactured according to the Australian standards on safety and we are an Australian-Made Licensee.
Our products are currently exported to Malaysia, Singapore, Brunei, United States, Russia, Mauritius, Philippines, Myanmar, Cambodia, South Korea, Finland, Spain, Thailand, Bahrain, Vietnam and Maldives. We are constantly expanding and will be available in more countries soon!
We are proud that all our products are certified by trusted and reputable independent certification bodies. You may check out our certifications HERE.
We source the highest, finest quality ingredients and materials for our products around the world and not limited to Australia.

Offspring products was specially curated by parents for parents. Crafted with an extensive knowledge of developing safe, effective and quality products through innovations, without compromising on sustainability and mother nature. We work closely with experts all over the world to source for the right and best materials, ingredients for the best formulations with accordance to the strict guidelines of Ecocert COSMOS.

All of our products has been strictly audited to adhere to eco-friendly and environmental standards to ensure and enhance the confidence among parents all over the world.

General Product Information

NEVER! We love animals and will never test on them. We are certified by Leaping Bunny and PETA, which means we do not test our products on animals and confirmed that none of our raw material suppliers test their ingredients on animals either. 
Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality for usage, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.
Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils as we detest any usage of synthetic artificial fragrance and we also believe in providing the purest skin products for babies of all ages. The blended essential oils that contains in our products are from aromatherapy standpoint, and to target for specific skin benefits. At the same time, the number of essential oils used in our baby products are in accordance with the Australia aromatherapy standards.
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives, that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

Fashion Diapers

Our tape diapers are sized similar to other brands in the market, but for our diaper pants, the cutting is slightly wide and bigger compared to other Asian diaper brands. We recommend you choose the size according to your baby’s current weight and adjust the fit accordingly.


Alternatively, you may also purchase a Baby Blissbox here or if you have any questions about sizing, you may direct your queries to our friendly customer service at [email protected] and they will be more than happy to assist you.

Whether it is too loose or too tight it will cause issues like leakages, blowouts or rashes.


For instance, if you put on the diaper in bigger size your baby will be uncomfortable, and this will cause leakage or a blowout. If your baby is wearing a diaper that is in smaller size, your baby will experience a diaper overflow which may cause a nappy rash on your baby’s skin due to the diaper being too full, too moist and over capacity. At the same time, wearing a small diaper may also cause skin irritation.


The perfect diaper fit should be snug and sit comfortably on the baby’s waists and thighs.


Tips: A good fit should show that the frontal part of the diaper sits on top of the baby’s belly button. If the diaper is oversized, often it will be worn way high from the belly button, or if it’s undersized, it will be worn below the belly button.

The waistband plays an important role to keep your baby comfortable while securing any blowout from the back of your baby.
Here's a few tips for you;

1. Diapers gets full fast, and it leaks easily – time to get a bigger size.

2. The elastic band has max out and very tight on your baby’s waist.

3. When the front waistband set below your baby’s belly button, it indicates the size is too small for your baby.
The toss tab sticker is located at the back of the diaper pants. It is used to seal the soiled diaper for easy disposal.
Diaper pants are suitable for babies who's starting to crawl, stand and walk.
Our diapers does not come with wetness indicator this is because the materials used to make the wetness indicator are not in line with our eco-friendly standards.
It is not our usual practice to claim or encourage parents to prolong wearing of disposable diaper. Even though our fashion diapers can last overnight, it is recommended to change your baby’s diaper regularly to maintain your baby's hygiene and to avoid rashes and bacterial irritation.

Our chlorine-free fashion diapers have a patented dual absorbent core technology that able to lock-down urine and moist almost instantly to ensure your baby’s skin remain dry and comfortable for longer period.


However, our Featherlite Ultra-Thin Diapers was designed to be light-weight and made without wood pulp, this is best to absorb urine faster than any other diapers and suitable for day wear for maximum comfort during daily activities.

We use high quality materials that has been carefully sourced from Japan, Europe and United States.

Our diapers comply with the requirements under the U.S Consumer Product Safety Improvement Act of 2008 (16 CFR Part 1610).


The ink used on the diaper has passed the California Prop65 test and the lead content meet the requirements for children’s products as required by Section 101 of the CPSIA of 2008.

While there is no disposable diaper that is 100% biodegradable or compostable, Offspring Chlorine-Free Fashion Diapers has been certified by the FSC (Forest Stewardship Council) C149807 for the materials used from sustainable forest.

Ultra-thin Diapers

Yes. All Offspring diapers and pull-ups are certified by Cruelty-Free by PETA and Leaping Bunny, which means we do not perform any animal testing on our products or ingredients.
Yes! We want our baby diaper pants to be disposed of in a neat and proper manner, hence we provide 3M disposable tape in our diaper pants.
We do not add any odour-masking nor odour-blocking agent to our diapers. They are pure and made without added synthetic odour blocker so once it's full it may have some odour.
Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull-ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used in the back sheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.
At Offspring, our commitment to sustainability is our number one priority and our dedication to ensure the safety of our products for your usage will always be top-notch. The idea of our fluffless diapers and pull-ups, is to avoid using cellulose and wood pulp, so we can help to save millions of trees.
While it’s logical to think that Offspring Ultra-Thin Diapers may not be able to absorb as much moisture compared to the conventional ones with wood pulp, this patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers.

Most other diapers and pull-ups are conventionally made with SAP and a wood pulp core. Offspring Ultra-Thin diapers was designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient, an innovation that produces the perfect balance of lightweight diapers and effective absorbency.


That’s why our tape and pants diapers come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leak guard that fits snugly and gently around baby’s thighs, a cloth-like back sheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D top sheet that promise the ultimate dryness and comfort.


Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Plant-based Wipes

Offspring Plant-Based Wipes is an all-natural product. The formulation contains 99% purified water and the remaining 1% of the ingredients are organic and plant-based ingredients. This product is certified by Australia Allergy, Made Safe & Toxic-Free, and Cruelty-Free. It does not contain any scents enhancer, fragrance or masking agent that may trigger sensitivity on the baby's skin. Hence, the scent on our wipes is originally from the material and formulation itself.
Yes! The material of this product plays an important role as a wipe. We only choose biodegradable cellulose fibre from Austria, with USDA biobased preferred certification. These fibers contain zero plastic and no chlorine, it may also hold up more liquid compared to other typical wipes which will enhance its usage and productivity to clean up.
Our material has an embossed design for easy and effective cleaning up.
Close the lids each time after dispensing a wipe. Store at the cool and dry area.
The shelf life of an unopened wipes is two (2) years from the manufacturing date. You may check the manufacturing and expiry date at the bottom of the package.
Because we use bio-based and biodegradable material that does not contain plastic, hence even though it is 80gsm but it doesn’t weigh down the material, therefore it is light, moist, silky and soft, gentle to wipe your baby’s delicate skin.

Gentle Head-to-toe Wash

Our Gentle Head-To-Toe Wash is specially designed for newborns and toddlers. It contains the highest content of aloe vera juice, with healing and soothing ingredients such as Calendula flower oil, Chamomile flower extract and Lavender oil. The gel-like texture is concentrated and contains healing properties. This product was designed to be less foamy so that it is easy to rinse off and will not leave any residue on your child’s hair or body.


This formulation also does not sting the eyes even without numbing agents as we want to comply with Ecocert COSMOS rules. Offspring Gentle Head-To-Toe Wash also goes beyond the requirements of the Ecocert COSMOS Standard, with at least 61.3% of the total ingredients from organic farming, and over 97.9% of the total ingredients from natural origins.

Yes, some parents use our Gentle Head-To-Toe Wash as a face cleanser, and it is able to keep the skin moist without over stripping of moisture layer of the skin.
All organic and natural skincare products, which are made without artificial chemicals may change colour subject to weather, storage, and temperature condition. Since we do not add any colouring into the formulation, you may notice the colour of your current product differs from the previous ones – which is perfectly normal. We only provide the purest, organic ingredients from organic harvested plants to make our products. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures.

Nourishing Baby Lotion

Offspring nourishing baby lotion is made of four (4) key ingredients which are, Aloe vera juice, Calendula flower oil, Chamomile flower extract and Shea butter. These ingredients have high moisturising content and may help to soothe sensitive skin.


Offspring nourishing baby lotion goes beyond the requirements of Ecocert Cosmos Standard, with at least 81.9% ingredients are from organic farming, and over 99.0% of the total ingredients are from natural origins.

Yes, definitely! It’s safe on skin, even on the face, from newborns to adults.
We formulated our baby lotion to be able to keep the skin moisturized, while leaving it soft and non-greasy. The texture is concentrated during rubbing. Hence you may apply a small amount of our baby lotion, rub the same direction on the skin, and repeat a few rounds to get the lotion fully absorbed. Once it’s absorbed into the skin, usually it stays there for 24 hours, provided that it doesn’t come in contact with much water.
All organic and natural skin care products, which are made without artificial chemicals, change colour subject to weather, storage, and temperature condition. However, it is still safe to use even though the colour of the lotion has turned slightly brownish. The colour of the product varies according to the harvest batch of organically farmed plants. Since we do not add any colouring into the formulation, you may notice the colour of your current product differs from the previous ones – which is perfectly normal. We only provide the purest, organic ingredients from organic harvested plants to make our products. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures.

Relaxing Wonder Oil

Of course! We only use more than 98% organic plant-oils. It is made without mineral and petroleum oil, synthetic chemical and fragrance, and it is gluten-free and nut-free too. We formulated it in a way that it is safe for pregnant mothers and newborn babies.
The best time to use it on your skin is after bath time. This is when the pores are damp and open, and able to draw in more nutrients from the oil. Alternatively, you can use it on dry skin from time to time.
Absolutely! You can use it as face oil on your face, or even on your baby’s face for a healthy glow. Because it is so pure and lightweight, it does not clog pores.
You can use it for the cradle cap, or irritated skin as well because coconut oil is an oil that has strong anti-microbial effects. Coconut oil is rich in lauric acid and is known to be able to heal sensitive, irritated skin.
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare do not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.
Our Wonder Oil is formulated using the finest certified organic coconut oil, whereby the coconut is grown without pesticides and herbicides in a well-controlled environment. Our organic virgin coconut oil is cold-pressed and certified 100% organic by COSMOS Ecocert.

Our Wonder Oil is specially designed for sensitive skin, and is good for the hair. We use organic camellia flower oil that helps to balance the fatty acids that coconut oil has. Camellia flower oil is very light-weight by nature and known as a “plant collagen” as it can seal moisture and nutrients deep into the layers of skin. We also added calendula extract for antioxidant purposes.


The wonderful combination of coconut oil, camellia flower oil and calendula extract, our Wonder Oil works for the face, hand, body, hair and legs, which may help to give you the glow and moisture that you need.


Unlike mineral oil that clogs pores, our Wonder Oil does not clog pores. It also provides your skin with essential fatty acids and does not trigger allergies – as it does not contain fragrance, gluten and nuts.

Camellia flower oil contains about 80% oleic acid, like macadamia nut and olive oil. But the difference is that camellia flower oil does not clog pores, it is very lightweight, yet full of healing properties and omega fatty acid. It is also known to be great source of “plant-collagen”. It absorbs easily into your skin and promotes skin renewal, keeping your skin healthy and radiant.


Besides that, this lightweight oil also works very well in strengthening the hair and sealing moisture into hair follicles, which is important to keep hair healthy and moisturised.

Soothing Nappy Balm

Offspring Soothing Nappy Balm is made of four (4) key ingredients. Olive fruit oil, Beeswax, Calendula flower oil and Jojoba oil. These ingredients act as a natural skin barrier, to seal, heal and protect sensitive skin from rash or irritation. This product goes beyond the requirements of Ecocert COSMOS Standard, with at least 94.4% of the total ingredients are from organic farming, and over 99.0% of the total ingredients coming from natural origins.
Our nappy balm is Dermatologist-Tested in Australia and it is suitable for all skin types including eczema-prone skin.
The key ingredient of our nappy balm is Beeswax and naturally, it will become soft and pliable when it is warm and it may also harden when it is stored in cold temperatures. Rest assured that it is still effective and safe to use, even though the texture has changed. All of our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and can withstand high temperatures.
Definitely! Our Nappy Balm is multifunctional. It is suitable to apply on dry skin, to soothe irritated skin, on dry lips, on cracked nipples for breastfeeding moms or any other skin area that requires healing such as little wounds, scratches and many more.
Our products have a 2-year expiration from the manufacturing date and within two (2) years, once opened you are advised to use the product within six (6) months.

Rinse-free Baby Bum Cleansing Spray

Our Rinse-Free Bum Cleansing Spray is specially designed when water is inaccessible. It works effectively on any skin part, even on the most delicate areas. It removes dirt, grease, and eliminates bad odour effectively.


Offspring Rinse-Free Bum Cleansing Spray went above and beyond the requirements of Ecocert COSMOS Standard, with at least 86.4% of the total ingredients from organic farming, and over 97.9% of the total ingredients are from natural origins.

You may use it to cleanse your dirty hands, or your toddlers’ oily hands after a meal, and also for your baby’s bum especially when poo is sticking on the bum and unable to remove solely with baby wipes. Just spray, wipe and you’re ready to go.
Unfortunately, our bum spray is not designed for sanitizing purposes, as it doesn’t contain any alcohol. However, it only works perfectly for cleansing purposes.

Buzz Away Spray

Buzz Away Spray contains high concentrations of essential oils, and it may not be suitable for babies under 3 months old as it contains peppermint and wintergreen essential oils. However, we formulated our product with a mixture of quality organic based oil with a proper percentage, and it should not cause irritation unless your child has an allergy or specific sensitivity.


Our Buzz Away Spray is Australian Allergy Certified, and it is clinically tested with 100% free of chemicals published under key issues and key allergens; it is safe and effective. We recommend that you consult with physician before using this product on an infant or if your child has special allergies.


*Upon trying on a new product, it is best to do a skin patch test prior to full usage.

The National Pharmaceutical Regulatory Agency (NPRA) of Malaysia regulates Buzz Away Spray since it does not fall under Malaysia Drug Control Authority or skincare. Therefore, Ecocert Greenlife was unable to certify this product as the body only certifies skincare related products. So, even though our Buzz Away Spray are using certified organic ingredients and formulation, we cannot apply the Ecocert COSMOS ORGANIC logo on our packaging.

Shake well and spray directly on your child’s skin. Do avoid the eyes and face area. For a gentler way, spray on your hands, and gently rub on your child’s skin. Apply evenly. A little bit of our organic repellent formula goes a long way in protecting your child from mosquitoes. Reapply every two (2) hours if needed.


*It is advisable to avoid the eyes area due to the high concentration of essential oils.


Child-friendly Hand Sanitiser

Yes, it contains Ethanol, a plant-derived denatured alcohol that is necessary to kill germs and bacteria. Not to worry, the Ethanol content is safe and suffice to eliminates germs effectively while being gentle on your little one’s skin.
Absolutely! Feel free to use it as many times as you need to.
With our quick-drying formula, it only takes a few seconds for the solution to absorb into the skin, leaving your child’s skin soft, sanitised and moisturised. No rinse required!
Nope, instead it moisturises the skin and keeps hands velvety soft.
It’s certainly safe, but we’d strongly advise letting the liquid dry first before allowing your kid to put his hand in his mouth.
Totally! Our Child-Friendly Hand Sanitiser is certified allergy-safe and toxic free. It is made with all-natural ingredients that are hypoallergenic and safe for all skin types, including sensitive and eczema skin.
First of all, stay calm. Make sure your child drinks plenty of water to flush it out of the system. Continue to monitor them and if anything seems off get them to a doctor for consultation immediately.

Plant-Based Hand Wash

Our plant and water based hand wash is made with high content of aloe vera leaf juice, but with an adjusted texture for the liquid. We designed our hand wash to be light but foamy because we want you to have a pleasant hand washing routine. Although the formulation is foamy, it can be rinsed off quickly and easily, keeping your hands clean, moisturised and fresh.
Antibacterial hand wash contains a chemical called “triclosan”, an ingredient that is banned by US FDA for being harmful and toxic. However, our hand wash contains lemon essential oil as part of the natural “antibacterial” properties. Washing your hands with soap and water is already able to keep your hands free from germs and bacteria. Therefore, there is no need to have an “antibacterial” chemical in your hand wash.
Absolutely! Our hand wash is made with 99.9% plant-derived ingredients, such as plant oils and natural fruit oils. It is safe for you and your child.

Multi-surface Cleaner

Part of the improvement plan, the all-new Multi-Surface Cleaner is formulated with disinfecting and deodorising properties, which is a major upgrade from the old formula that only have cleaning benefits.
Unlike generic cleaning products, our Multi-Surface Cleaner is formulated with all-natural plant-based ingredients that only contain natural disinfecting and cleansing agents. This means it is made without any synthetic fragrance, ammonia, SLS, SLES and harsh toxic chemicals that may affect your baby’s health and yours with prolonged exposure.
Formulated with a powerful blend of ethanol (sugarcane-derived denatured alcohol) and essential oils with natural disinfectant properties such as thyme and eucalyptus oil, our Multi-Surface Cleaner can effectively disinfect and eliminate germs while getting rid of dirt and grime.
May use it on almost anything and everything! Use it on hard surfaces such as countertops and furniture or soft fabrics such as mattresses, pillows, strollers, car seats, plush toys and cushions.
No, the Multi-Surface Cleaner was designed to disinfect and deodorise fabric items. However, we do have the Baby Stain Remover that may help to remove stains such as food, formula, poo, urine and any other dirty stains.
Just spray and wipe on hard surfaces. For fabric items, spray and leave dry for 1 minute for the disinfection process to take effect.
The new Multi-Surface Cleaner was designed with babies and children in mind — hence, it is formulated with a reasonable percentage of essential oils based on Australian standards that are extremely mild and gentle. It is also certified by Australian-Allergy Certified and Australian Made Safe and Cruelty-Free board.

Baby Laundry Wash

Formulated only with biodegradable biobased surfactants and plant extracts, Offspring Plant-based Laundry Wash removes dirt and stains. We use coconut-derived surfactants to replace harmful SLS and SLES, and Eucalyptus Globulus Oil as a natural source of antiviral and antibacterial properties to protect against bacteria and fungi. It may help to clean effectively while being completely gentle on the skin.


This product does not contain any parabens, fragrances, dyes, phosphates, formaldehyde or methylisothiazolinone.

It’s made in Australia with Australian materials.
Yes and yes! We designed it to be as environmentally safe and responsible as possible, based on currently available technologies.
Offspring products do not contain artificial or chemical fragrances; the same goes for our Plant-Based Baby Laundry Wash. All scents and aromas used in this product are derived from naturally-extracted eucalyptus globulus essential oil.
Our current size contains enough for a total of approximately 50 loads of washing. For top load machines, fill the machine with water, add detergent (6 caps, total of 30ml), then add clothing. For front load machines, add detergent (4 caps, total of 20ml) to clothing.
To ensure complete safety for our products, we don’t use harsh artificial or chemical preservatives to extend product life. An unopened product stored at temperatures below 30°C should be good for at least two (2) years. An extreme temperature may change the colour of the product, but it is still safe to use.

Baby Stain Remover

Formulated with plant-derived ingredients, our stain remover is designed to remove stains such as food, formula, poo, urine and any other dirty stains that are related to babies. Not suitable to remove stains from marker pen, paint or ink.
It’s a fact — babies often have all sorts of stains on their clothes, whether it’s food, poo, urine, spit-up, juice or milk. Over time, the accumulation of stubborn stains becomes more visible on clothes, resulting in an unclean and worn-off appearance. Our natural Baby Stain Remover comes to the rescue with targeted action to remove all types of baby stains from clothes.
Absolutely not – nor does it contain SLS/SLES, ammonia, chlorine, bleach, phosphates or fragrance.

Baby Dish Wash

Formulated only with biodegradable biobased surfactants and plant extracts, Offspring Plant-based Baby Dish Wash removes grease, milk residue and food stains on baby utensils and bottles naturally and effectively. We use coconut-derived surfactants to replace harmful SLS and SLES, and lemongrass oil as a natural source of antiviral and antibacterial properties to protect against bacteria and fungi.


This product does not contain any SLS/SLES, parabens, fragrances, dyes, phosphates, formaldehyde or methylisothiazolinone.

It’s made in Australia with Australian materials and resources.
Yes and yes! We designed it to be as environmentally safe and responsible as possible, based on currently available technologies.
Offspring products do not contain artificial or chemical fragrances; the same goes for our Plant-Based Baby Dish Wash. All scents and aromas used in this product are derived from naturally-extracted lemongrass essential oil.
To ensure complete safety for our products, we don’t use harsh artificial or chemical preservatives to extend product life. An unopened product stored at temperatures below 30°C should be good for at least two (2) years. An extreme temperature may change the colour of the product, but it is still safe to use.

Fruit & Veggie Spray

Yes! As it is made with natural plant extracts and no harsh chemicals, this product is edible, odourless and tasteless.
As you wish, just spray on your fruits and vegetables before consumption.
Absolutely not – nor does it contain any harmful chemicals or toxins.
Don't worry, all our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures. At the same time, since it contains natural ingredients without artificial chemicals the colour may change due to weather, storage and temperature changes.

Offspring X AirX Biodegradable Mask

This mask is made from biodegradable coffee yarn using PowerKnit technology.
This bio-based filter is made from coffee and avant-garde Silver Nano (Ag+) technology.
The mask and filter act as a dual layer of protection that helps to create a protective barrier towards airborne bacteria, viruses, pollution and germs. The filter is AATCC 100 certified (the textile industry’s standard for antimicrobial fabric performance in the United States) by QUATEST 3.
No, this mask is not a replacement for medical-grade Personal Protective Equipment (PPE), and in situations where medical-grade PPE is recommended, please consult a healthcare professional.
The mask is washable and reusable for up to 90 days. However, the filter is not washable.
Remove the filter, rinse the mask with soap and allow it to air-dry. Do not use a washing machine or hot dryer.
The filter’s default lifetime is 30 days. However, its actual lifetime varies on your usage.

Shipping/ Delivery

As of now our web store ships within Malaysia only. For other locations, you may refer to our international distributor HERE.

We offer FREE STANDARD SHIPPING for orders above;

- RM180.00 for West Malaysia
- RM200.00 for East Malaysia


The standard shipping fee (West & East Malaysia) for orders below the minimum amount is RM10.00. The shipping fee is subject to change without prior notice.


All orders are processed within three (3) business days once the order has been placed. During peak season, the order processing time might take up to 3-5 working days to process.


Please take note that once an order has been placed, it can't be amended, as it will interrupt the processing time.


Unfortunately, no. All processed and shipped orders are not allowed to be canceled or amended.

Once you have placed your order, you will receive a confirmation email containing your tracking number, from there you may track your parcel via our courier partners as below:


Setel express: HTTPS://TRACK.SETEL.COM/.

DHL e-commerce: https://ecommerceportal.dhl.com/track/ .

Poslaju: WWW.TRACKING.MY/POSLAJU.


Your order will be shipped out within three (3) business days from order confirmation.

All orders placed on weekdays, before 2.00 pm will be processed on the same day. Whereas orders placed on weekends or public holidays it will be processed on the next business day.


Please note that our delivery timeline does not include the processing time and also subject to the courier handling process. Typically, your order(s) will arrive within 2-3 working days on the normal season and it may take up to five (5) working days during peak and holiday season.

For missing parcels, incomplete orders items or any shipping related issues, please contact our customer service at [email protected]. or you may reach us at 019-283 1919


For a smooth customer service experience, we suggest you to prepare all necessary information such as;
Order ID:
Full Name:
Email:
Contact Number:

Please attach a snapshot of your invoice (if any) and describe the missing items or any complaints that you would like us to inspect.

Same-Day Delivery

Customers who reside in Klang Valley where they have the option to get their items delivered within the same day with a minimum fee.

At this moment, same-day delivery service is only available for our web store customers that resides within Klang Valley. Here's the LIST of all the eligible postcodes for this service.


This service is only available for orders with a minimum value of RM180.00 in a single receipt and are placed between 12:01 am to 4:00 pm from Monday to Friday (weekdays). The service is not available on weekends, Selangor public holidays and off-days of our warehouse.

If your order is eligible for same-day delivery service, you will be able to see the at delivery option, just select ‘Same Day Delivery – RMXX’ as your Delivery Method on the checkout page.
Same Day Delivery service is only available for orders placed between a certain time, do refer at the chart below for shipping and cut-off timings.

Order Time: 12.01am to 1.00pm, Shipping Time: Ship out after 2.00pm

Order Time: 01.01pm to 4.00pm, Shipping Time: Ship out after 5.00pm
Same day delivery service is charged based on postcodes grouped into zones. Here is the pricing for delivery to each zone :

Zone A : RM30

Zone B : RM35

Zone C : RM50

Kindly refer to this list for the postcodes in each zone.

*Offspring reserves the right to update the list of postcodes, zone groupings and their pricing as and when necessary, without prior notice.

Please contact us immediately if you wish to change your shipping address. Once your order has been packed, we may not be able to amend this information.


If your new shipping address falls under a zone that is different from the one you have paid for, you are required to cancel the previous order and place a new one with the new address.

Unfortunately, no. For now, we only deliver to postcodes that are listed in the LIST. However, we are trying our best to expand the coverage of this service, please check with us again soon.

Exchanges

Unfortunately, you can't exchange the diapers with different types or size due to their quantity difference and the nature of the product. However, you may return the products, just drop an email to our Customer Service Team at [email protected] together with your details as follows;

Order ID:
Full Name:
Email:
Contact Number:


Our Customer Service representative will assist to guide you through the process.
No, due to security and other privacy reasons you are NOT ALLOWED to do a direct exchange at our warehouse. Do reach out to us via our email at [email protected] and our Customer Service team will assist you accordingly.

Returns

The restocking fee is a minimum charge to cover the returning process expenses such as handling the returned item, unpacking, restocking, repacking, sanitizing and other incurred costs.
We only accept returns for products you purchased via our webstore www.offspringinc.com. For products bought from our retailers, you may deal directly with them by contacting the relevant stores to check on their return policy.

You can return any unopened product(s) which includes diapers and wipes for a refund within 7 days of delivery.

For all products, under the essential and home care range it must be unused, unopened, perfectly sealed condition and returned within the specified duration. All the returned items will be inspected and must be in mint and original condition.

However, do note that there will be a restocking fee of RM20 that will be charged while the postage fee will be solely borne by you – except for defective items where we will bear the postage and replace the item upon confirmation of the issued defect.

You will receive your refund in the form of store credit that will be wired into your wallet in your registered account.

Please take note that Items marked as final sale and promotional items (free gifts with purchase, buy-one-free one item), it cannot be returned.

For other return inquiries kindly contact our customer service at [email protected]

Grab Mart

You can now order Offspring goods via GrabMart on Grab’s mobile application, and have them delivered using Grab riders for same-day delivery.
This service is currently available only for locations within a 7-10 km radius from Offspring fulfillment centre. This radius may reduce dynamically due to weather conditions or other unforeseen circumstances. Kindly enter your delivery address in the Grab mobile application to check on the availability of the service in your area.
Typically, it would take 1-2 hours to receive your order.
The price rate for Grab Mart delivery is based on distance, starting from RM5
You can place your order via Grab Mart from 10:00am to 5:00pm, Monday to Friday. This service is not available on weekends and public holidays.
Currently the maximum value per order on Grab Mart is RM 500.00 only.

This service is currently available at limited locations within Klang Valley only. If the app detects your delivery address is out of its service area it will automatically disable delivery for Offspring Store.


*If you wish to have your order delivered to a different location, kindly update your delivery address in the app to check on the availability of the service in that area.

For orders made for Fashion Diapers, the system will select designs at random.

Discount Code

All you need to do is just SIGN UP for an Offspring account and SUBSCRIBE to our newsletter. Once you're done, you will receive an email containing the 10% discount code that you could redeem for your first purchase.
Kindly take note of the following when using your first-time coupon code :
1. You must be subscribed to our newsletter
2. First-time coupon is only valid for your FIRST purchase.
3. The coupon is applicable with a minimum purchase of RM50 in a single receipt.
4. You must be logged into your account to use the coupon.
5. Enter the code during ‘Checkout’’ at the “Use Coupon : Enter coupon code here” field.
6. The code is only valid for use in Offspring Malaysia's website.

Referral Program

The concept of our referral program is really simple, all you have to do is just share about Offspring Inc and once your friend have made his/her first purchase you will get RM15 store credit and 1 pack of Offspring Plant-Based Wipes (20ct).
a) Log into your account on our webstore at http://www.offspringinc.com/ and click on “My Account” on the top right corner

b) Next, on the “Referral” tab just right click on the link and share it with your friends

c) Guide your friend to sign up at our website http://www.offspringinc.com/ and remind him/her to key in ‘Your Code’

d) Once his/her order is successful, both you and your friend will receive your Referral Rewards!
Both you and your friend will receive the rewards instantaneously after your friend has successfully made a purchase at www.offspringinc.com using your shared link and CODE.
Just like they say, the more the merrier! You may spread the word to as many friends as you wish :)

Qualified Referral. A Qualified Referral is defined as a purchase made at www.offspringinc.com by a person (a "Referred Customer") who arrives to our web store by clicking your Refer-a-Friend program link. You are limited to one Qualified Referral for each Referred Customer.


Referred Customer. With a minimum spend of RM100 for the first purchase, the Referred Customer shall receive RM18 OFF and FREE 1 (One) unit Plant-based Wipes 20ct added to the cart.


Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete a minimum purchase of RM100 on our web store.


Reward Payments. Rewards are payable in increments of RM15 store credit for each Qualified Referral. Rewards can be accumulated but must be used within 6 months from the date received.


Eligibility. Eligibility is limited to individuals with an Offspring web store account only.


Right to Cancel Program or Change Terms. Offspring reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time at its sole discretion. Any unclaimed referral rewards will be forfeited at that time

TOP 10 FAQ

You may shop online at:

Offspring webstore :
Offspring Webstore

Official Lazada store :
Lazada Official Store

Official Shopee store :
Shopee Official Store

and you can find us on GrabMart via the Grab App.

You may also shop at retail outlets listed here :
where to buy
You may order our diaper trial packs here :
Trial Pack

For Bath & Skincare, you may order our Travel Essential Set :
Bath & Skincare
Fashion Diaper is designed using chlorine-free wood pulp with bigger absorption capacity. It can typically last 6-8 hours, making it perfect for daytime and overnight wear. Plus, they come in adorable designs! Fashion diaper comes in Tape and Pants form.

?Ultra-Thin Diaper is designed to be lightweight, quick-drying and super breathable, providing the ultimate comfort for babies. It is best suited for daytime wear, with average absorption of between 2-4 hours of wear. Ultra-Thin diaper comes in Tape and Pants, as well as Newborn size.

Learn more : Baby Diapers
FASHION DIAPERS (TAPE)
Small : 3 - 6 kg (48 pcs)
Medium : 6 - 10 kg (42 pcs)
Large : 9 -13 kg (36 pcs)
X-Large : 12+ kg (30 pcs)

FASHION PANTS
Medium : 6 – 11 kg (42 pcs)
Large : 9 – 14 kg (36 pcs)
X-Large : 12 – 20 kg (30 pcs)
XX-Large : 15 – 23 kg (24 pcs)

ULTRA-THIN DIAPERS (TAPE)
Newborn : Up to 4 kg (22 pcs)
Small : 3 – 6 kg (44 pcs)
Medium : 5 – 9 kg (38 pcs)

ULTRA-THIN PANTS
Large : 9 – 14 kg (32 pcs)
X- Large : 12+ kg (26 pcs)

You also can click here: Size Chart.
You may choose only 1 size and 1 type (tape/pants) in one diaper bundle. You can mix different designs in a bundle if you purchase Fashion Diaper Bundle.
We accept all Credit/Debit Card under VISA & MASTERCARD, FPX Online Banking, Boost, GrabPay, Touch n Go e-Wallet, Maybank QR Pay, etc. For more other payment options, please see the list of payment options when checking out.
We typically ship out orders within 1-2 working days of receiving them, and our courier partners may take another 1-2 working days to deliver.

We also offer Same-Day Delivery service within Klang Valley for orders placed between 12:01 am to 4:00 pm on weekdays, with minimum purchase of RM180. There will be a minimum fee chargeable based on postcode. If your order is eligible for the Same-Day Delivery service, you will see the option available under ‘Delivery Method’ during the checkout process.
Kindly login to your account and click on ‘Order History’ from the main menu to view your order’s status :
Order Status

Your tracking code(s) will also be shown here once its ready to ship.
Kindly notify our Customer Care immediately via Facebook or Instagram. You can also contact us at 019-283-1919. We may not be able to amend shipping/contact details once it’s been shipped.
To be eligible for return, your product(s) must fulfil the following conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)
2. Product(s) must be in sealed/unused condition.
3.Product(s) must be purchased online from WWW.OFFSPRINGINC.COM
4. Promotional/clearance product(s) are not eligible for exchange/return.