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Frequently Ask Questions

Fruit & Veggie Spray

Yes! As it is made with natural plant extracts and no harsh chemicals, our Fruit & Veggie Spray is edible, odourless and tasteless.
Use it as many times as needed before you consume your fruits or vegetables.
Absolutely not – nor does it contain any harmful chemicals or toxins.
All natural products, which are made without artificial chemicals, change colour subject to weather, storage, and temperature condition. Since we do not add any colouring into the formulation, you may notice the colour of your current product differs from the previous ones – which is perfectly normal. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

About The Company

Our brand was conceptualised according to the Australian standards on safety and we are an Australian-Made Licensee.

Our baby bath and skincare, and household products are manufactured in Australia and are currently exported to Malaysia, Singapore, Brunei, United States, Canada, Mexico, Russia, Belarus, Kazakhstan, Mauritius, and Vietnam. We are expanding soon to many more other countries
We are proud that all of our products are certified by leading environmental intuitions parties. You may check out our certifications here
Yes. We strive to source products and packaging to be environmentally friendly, sustainable and recyclable. It complies to all Ecocert COSMOS strict certification requirements even for the packaging itself.
We source the highest, finest quality ingredients and material for our products around the world and not limited to Australia.
Offspring products are designed with care by parents to parents. Crafted with an extensive knowledge of developing safe, effective and quality products through innovations, at the same time not compromising on sustainability and mother nature. We work closely with our experts all over the world, from material, to ingredients and to formulations, and our team of organic chemists and aromatherapist in Australia to develop our bath and skincare, household range, with accordance to the strict guidelines of Ecocert COSMOS.

All of our products adhere to eco-friendly, environmental standards and are audited strictly. And we will continue to collect more certifications to build confidence for the use of our products among parents all over the world.
No. All of our products are certified Cruelty-Free.

Shipping/ Delivery

Upon packing of your order, you will receive a tracking number in your email. You may track your parcel via our courier partners as below:

DHL ecommerce: https://ecommerceportal.dhl.com/track/

Poslaju (For selected area) : https://www.tracking.my/poslaju

Please allow 3 business days for your order to ship due to processing time.
All orders placed on weekdays, before 2pm will process the same day. All orders placed during weekends or public holiday will process the next business day.

Delivery timeline does not include processing time and subject to courier handling processing time. Usually the orders will arrive to you within 2-3 working days, during normal season, or take up to 5 working days during peak season and holiday season.
Our Web Store ships only within Malaysia at the moment. For other locations, please refer to our international distributor for the respective countries HERE
Unfortunately all orders processed and shipped are unable to be cancelled or amended.
Any order above RM180 shipped within West Malaysia and above RM200 for East Malaysia will receive free shipping. For any order below that, a minimum fee of RM10 will be charged for postage.
All orders are processed within 3 business days after the order is placed. During sales peak season, order processing might take up to 3-5 working days to process.

Please take note that all orders placed cannot be edited once processing begins, as it will interrupt processing time and processing time may be subjected to change.
For any missing parcel or missing items in parcel issues, please contact our customer service at support@offspringinc.com or contact us at 019-283-1919

Please get ready your order ID, invoice and snapshot the missing items from the parcel for better inspections.

Coupon Code

Sign up for an Offspring account and subscribe to our Newsletter to receive the 10% coupon code for your first purchase. The code will be delivered to your email address.
Kindly take note of the following when using your first time coupon code :

1. You must be subscribed to our newsletter to get your first time discount code in your email,

2. First time coupon is only valid for your FIRST purchase.

3. The coupon is applicable with a minimum purchase of RM50 in a single receipt.

4. You must be logged to your account to use the coupon.

5. Enter the code on the Checkout Page at the field that says “Use Coupon : Enter coupon code here”.

6. The code is only valid for use in Offspring Malaysia's website.

*Applicable for FIRST TIME orders only
*Promo valid with minimum spend of RM50 in a single order
*Only valid for online purchases through verified member accounts

Same-Day Delivery

Customers in the Klang Valley with a minimum order of RM180 will have the option to receive their parcel(s) on the same day that the order is placed for a minimum fee.
At this moment, same day delivery service is only available for customers of our webstore (www.offspringinc.com)within klang valley. Refer to this list for eligible postcodes.

Same-day delivery service is only available for orders with a minimum checkout value of RM180 in a single receipt and are placed between 12:01 am to 4:00 pm from Monday to Friday (weekdays). The service is not available on weekends, Selangor public holidays and off-days of our warehouse.
If your order is eligible for same day delivery service, you will see the option to select ‘Same day delivery – RMXX’ as a Delivery Method in the checkout page.
Same day service is only available for orders placed from 12:01am to 4:00pm from Monday to Friday. Cut-off time for same day delivery service is 4:00pm.

For orders placed between 12:01am to 1:00pm, they will be shipped after 2pm on the same day. For orders placed between 1:01pm to 4pm, they will be shipped after 5pm on the same day.
Same day delivery service is charged based on postcodes grouped into zones. Here are the pricing for delivery to each zone :

Zone A : RM30
Zone B : RM35
Zone C : RM50

Kindly refer to this list for the postcodes in each zone.

Offspring reserves the right to update the list of postcodes, zone groupings and their pricing as and when necessary, without prior notice.
Please contact us immediately if you wish to change your order’s shipping address. If your order has been packed, we may not be able to amend your order.

If your new shipping address falls under a zone that is different from the one you have paid for, you may be required to cancel the previous order and place a new one with the new address.
Unfortunately, we are only able to offer same day delivery service to the postcodes in this list for the postcodes in each zone. list at the moment. We are doing our best to expand the coverage of this service as quickly as we can.

GrabMart

You can now order Offspring goods via GrabMart on Grab’s mobile application, and have it delivered using Grab riders for same-day delivery.
Yes, the prices are the same although we may have different promotions from time to time.
This service is currently available only for locations within 7-10 km radius from Offspring fulfilment centre. This radius may reduce dynamically due to rain or other unforeseen circumstances. Kindly enter your delivery address in the Grab mobile application
to check on the availability of the service in your area.
Typically it would take within 1-2 hours to receive your order.
Price rate for Grabmart delivery is based on distance, starting from RM5
You can place your order via Grabmart from 10:00am to 5:00pm, Monday to Friday. This service is not available on weekend or public holidays.
Currently the maximum value per order on Grabmart is RM500.
This service is currently available for limited locations within Klang Valley. The app may have detected that your delivery address is out of its service area, and automatically disabled Offspring store on it. If you wish to have your order delivered to a different location, kindly update your delivery address in the app to check on the availability of the service in that area.
For orders made for Fashion Diapers,
the system will select designs at random.

Returns/ Refunds

The restocking fee is a minimum charge to cover the expenses of return processing, restocking handling, re-hygiene, and payment handling.
We only accept returns for products you purchase in offspringinc.com. For products bought in our retailers, kindly contact the relevant stores to for their return policy.
You can return any unopened packs of diapers for a refund within 7 days of delivery.

For baby skincare, household and wipes, all returns of unused, unopened, perfectly sealed condition, must be within 7 days of delivery. This is due to shorter expiry period of the products as compare to diapers.

Returned items will be inspected and must be returned in unopened and original condition. However there will be a restocking fee of RM20 to be charged and postage fee would be solely borne by you – except for defective items. We will borne the postage and do the replacement to you upon confirmation of the issue of defect.

Upon inspection, you will receive your refund in the form of store credit into your wallet in your registered account or withdraw the refunded amount into your bank account.

Items that marked as final sale, promotional items (free gifts with purchase, buy one free one items) cannot be returned.

For returns issue kindly contact our customer service at support@offspringinc.com

Return / Exchange

We only accept returns for products you purchased in the web store. For products bought from our retailers, kindly contact the relevant stores for information regarding their return policy.
You can return any unopened products for a refund within 7 days of delivery. For baby skincare, household and wipes, all returns must be unused, unopened, and in perfectly sealed condition. This is due to shorter expiry period of the products compared to diapers.?

Returned items will be inspected and must be returned in unopened and original condition. However there will be a restocking fee of RM20 to be charged and postage fee would be solely borne by you – except for defective items. We will borne the postage and do the replacement to you upon confirmation of the issue of defect.?

Upon inspection, you will receive your refund in the form of store credit into your wallet in your registered account or withdraw the refunded amount into your bank account.? Items that are marked as final sale, promotional items (free gifts with purchase, buy one free one items) cannot be returned.?

For returns issue kindly contact our customer service at at support@offspringinc.com or contact us at 019-283-1919
1. Email our Customer Care at support@offspringinc.com or contact us at 019-283-1919

a) Full name (as per New IC)?
b) New IC number?
c) Phone number?
d) Email address (as used to register an account with Offspring)?
e) Order number of the purchase (eg. 1000#####)?
f) Product(s) to return?
g) Reason(s) for return?
h) Photo of each product that you wish to return

2. Once we have verified your details, we will request for you to deliver the product(s) to us. Return address will be provided. Do email us your shipping receipt and details.

3. Once we have received your product(s), our team will inspect the condition of the product(s).

4. Once satisfactory, we will process your refund into your Offspring account within thirty (30) days.

5. A RM20 restocking fee will be deducted from the refund value for each exchange/return case, regardless of number of returned products. For example: 3 returned products worth RM100. Restocking fee is RM20 per case. Refund value will be RM80.
Both Product Exchange and Product Return (change of mind) cases are treated similarly. Value of product(s) returned are refunded into your account as store credits which you can use to make another purchase. There will be a restocking fee of RM20 charged for every return/exchange case, which will be deducted from the refund value and the balance credited into your account.

To be eligible for exchange/return, your product(s) must fulfil these conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)

2. Product(s) must be in sealed/unused condition.

3.Product(s) must be purchased online from from (www.offspringinc.com)

4. Promotional/clearance product(s) are not eligible for exchange/return.
The restocking fee is a minimum charge to cover the expenses of return processing, restocking handling, re-hygiene, and payment handling.
We do not accept exchange of products. However, you can return the product(s) and have its value refunded into your Wallet. Do note that fees incurred to ship the product(s) back to us will be borne by you, and you may be charged a re-stocking fee of RM20 for each return case.

To start the return process, please email our customer service at at support@offspringinc.com or contact us at 019-283-1919 with your order ID, email address associated with your order, and our customer service representative will guide you through.?
Do not use the damaged products as you may be required to ship the affected products back to us for investigation. For return of damaged products, please follow the same process as return/exchange products, with the following exception :



1. Please take photos/videos that clearly show the damages/defects of the products.

2. Fees incurred to ship the defective/damaged product back to us are borne by us, and will be refunded into your Wallet upon successful investigation.

3. You will not be charged the RM20 re-stocking fee.

4.Depending on the case, you may be shipped a replacement product or refunded with the value of the affected product(s) into your Wallet.
Unfortunately we do not provide walk-ins to our warehouse for direct exchanges. This is due to security reasons and all order processed must go through proper system processing. Walking into the warehouse for direct exchanges will disrupt operation flow and inventory management. Therefore, any direct walk-ins for exchange will be STRICTLY ignored. You may refer to our return / refund policy for exchanges.?

Baby Wipes

The shelf life of an unopened wipes is 2 years from manufacturing date. You can find the date of manufacturing and expiry date at the bottom of the wipes package.
Close the lids each time after dispensing a wipe. Store at cool and dry area.
Bio-based and biodegradable wipes although it is 60gsm it doesn’t weigh down the material as it doesn’t contain any plastic, therefore it is light and moist, silky and soft, gentle to wipe your baby’s delicate skin.
Our material has embossed design for easy and effective cleaning up.
Offspring plant-based wipes are all natural, from material itself to ingredients. Safe and gentle for your baby’s delicate skin. Our formulation is made using 99% water. The water has multi-layer filtering to ensure the highest purification and filtration. While other ingredients (remaining 1%) are made of organic-based ingredients, most important of all, our wipes are certified Australia Allergy, Made Safe & Toxic-Free, and Cruelty-Free. We do not use any scents / fragrance / masking agent on our wipes and all scent from wipes are originally from the material and formulation itself.
Yes! The material of baby wipes play an major role of a wipe. Offspring choses only biodegradable cellulose fibre from Austria, with USDA biobased preferred certification. Our biodegradable cellulose fibre wipes contain zero plastic and chlorine which is harmful to your child and to the environment. It also able to hold and retain more liquid than the usual wipes, and that it won’t dry off easily as compare to normal plastic-based wipes. So it also means you can use less wipes for better effect!

Exchanges

We are unable to exchange the diapers with different type or size due to different quantity, and the nature of product. However, you can return the products you no longer want by returning the products. To start the return process, please email our customer service at support@offspringinc.com with your order ID, email address associated with your order, and our customer service will guide your through the return.
Unfortunately we do not provide walk-ins to our warehouse for direct exchanges. This is due to security reasons and all order processed must go through proper supply chain system processing. Walking into warehouse for direct exchanges will disrupt operation flow and inventory management. Therefore, any direct walk-in for exchange will be STRICTLY ignore. You may refer to our return / refund policy for exchanges.

Baby Diapers

Our tape diapers are sized similar with other brands but our diaper pants are sized slightly bigger compare to Asian brands. We recommend sampling the size based on your baby’s current weight and adjust the size accordingly. You may purchase a TRIAL KIT HERE or if you have any questions about sizing, you may contact our friendly customer service at support@offspringinc.com , and we are happy to assist you.
Too loose or too tight in any area will cause issues like leakages, blowouts and rashes. For instance, if you've chosen a size bigger than what your baby should be wearing, there is a high chance of a leakage or a blowout happening. The pattern of leakages such as – leaking from the side, and any corner when the diaper still remains dry and empty can indicate that you’ve chosen the wrong size (too big) for your baby.

If in the event that you’ve chosen a smaller size than what your baby should be wearing, you might experience leakages when the diaper overflows. Rashes may appear on your baby skin due to the fullness or the high level of moisture as the capacity of the diaper is over the limit of what it was designed to hold. A small diaper may also cause skin irritation because it is too tight to be worn by the baby.

A good diaper fit should be a snug fit and sit comfortably on the baby’s waists and thighs. Tips: A good fit should show that the frontal part of the diaper sits on top of the baby’s belly button. If the diaper is oversized, often it will be worn way high from the belly button, or if it’s undersized, it will be worn below the belly button.
Too loose or too tight in any area will cause issues like leakages, blowouts and rashes. For instance, if you chosen a size bigger than your baby should be wearing, there is high chance of leakages or blowouts. The pattern of leakages such as – leaking from the side, and any corner when the diaper is still remain dry and empty. This can be indicating that you’ve chosen the wrong size (bigger) size that your baby should be wearing.

If in the event you’ve chosen the smaller size which your baby should be wearing, you might experience leakages when the diaper is overflow, rashes appear on your baby skin due to fullness / high level of moist as the capacity of the diaper has been over the limit that it should be for the baby, or skin irritation (too tight).

A good diaper fit should be snug fit and sit comfortably on the baby’s waists and thighs. Tips: A good fit should show that the frontal part of the diaper sits on top of the baby’s belly button. If the diaper is oversized, often it will be worn way high from the belly button, or if it’s undersized, it will be worn below the belly button.
The waistband plays an important role to keep your baby snug fit and comfortable at the same time, it also prevent blowout from the back of your baby’s bottom.
When you notice the following:-

1. Diapers full very soon as compare to previous and easily leak – it’s time for your baby to move up to 1 size.
2. The elastic band has max out and very tight on your baby’s waist
3. When the front waistband of the diaper pants are below your baby’s belly button, it also means that the size is too small for your baby.

If you need assistant on sizing, you may contact our friendly customer service at support@offspringinc.com and we are happy to assist you with more information.
The toss tab sticker is located at the back of the diaper pants. It is used to seal the soiled diaper for easy disposal.
Diaper pants are suitable for babies who start to crawl and stand, as it is fuss-free and easily glide-on to active babies.
Our diapers do not come with wetness indicator as the materials currently used to make a wetness indicator are not in line with our eco-friendly diaper standards. However, we always strive to source the best and safest materials and definitely will look into safer way of wetness indicator in near future.
It is not our usual practice to claim / encourage parents to prolong wearing of disposable diaper. Though our fashion diapers are able to last overnight, we always encourage parents to change your baby’s diaper regularly during the day to avoid rashes and bacterial irritation due to prolong exposure or baby’s urine direct on the skin.
Our chlorine-free fashion diapers have a patented dual absorbent core technology that able to lock-down urine and moist quickly while keeping your baby’s skin dry and comfortable for longer period of time.

However, our Featherlite Ultra-Thin diapers is designed to be light-weight and made without woodpulp, while absorb urine faster than any other conventional diapers, to keep your baby’s skin dry. The Featherlite Ultra-Thin diapers are specially designed for day wear and for maximum movement during the day.
We strive to provide you the best materials. Our materials are sourced globally from Japan, Europe, and US.
Our diapers comply with the requirements under the U.S Consumer Product Safety Improvement Act of 2008 (16 CFR Part 1610).

The ink used on the diaper has passed the California Prop65 test and meet the requirements of the lead content of children’s products required by Section 101 of the CPSIA of 2008.
While there is no disposable diaper is 100% biodegradable or compostable, Offspring Chlorine-Free Fashion Diapers has been certified by the FSC (Forest Stewardship Council) C149807 for the materials used from sustainable forest.

Ultra Thin

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients.
Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.
We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.
Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used om the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.
At Offspring, our commitment to sustainability is second only to our dedication to ensuring the safety of our products for use by you and your loved ones. With our fluffless diapers and pull-ups, we avoid using cellulose and woodpulp, helping us save millions of trees.
Every parent knows that when a diaper or pull-up is full, especially
in the mornings, a diaper will appear intensely bulky. This is because the woodpulp in conventional diapers has absorbed moisture, causing the pulp to bulk up. Eventually, if baby moves around too vigorously, or sits down with a heavy impact, the inner layer of the diaper is likely to break, creating unsightly bulges and making it more difficult for your little one to move around.

But this isn’t, so to speak, the bulk of it. Fluffpulp in conventional diapers acts similarly to cotton in storing and retaining urine. When the diaper is full, and baby continues to sit or move, it is likely that this may push out moisture from the wet pulp. It’s just like when you squeeze a wet cotton bud – the moisture is released when pressure it applied. In this case, the urine will be expelled from the pulp and back onto baby’s skin, leading to a condition we call ‘compression re-wetting’. The advantage of a fluffless or woodpulp-free diaper like Offspring Featherlite is that it has no fluff for the moisture to gather in, but instead uses a patented technology to disperse the moisture, thus completely avoiding the risk of re-wetting.
While it’s logical to think that Offspring Featherlite diapers may not be able to absorb as much moisture compared conventional ones with fluffpulp, the patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers. Don’t just take our word for it – ask for a trial pack and let your little one give it a try!
Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day!

That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.
While we know a wetness indicator provides convenience for parents in letting them know that it’s time for a nappy change, wetness indicators are made with chemicals, and our emphasis on creating the most natural and safest products for you and your loved ones prevents us from including this in our diapers. Instead, we encourage parents to, whenever possible, change baby’s diapers every 3-4 hours to keep baby dry and clean. And while you’re doing that, here’s a little tip: use our plant-based baby wipes to wipe your baby’s bum and apply our Soothing Nappy Balm on your baby’s during nappy change to keep baby’s delicate area clean and fresh.

Ultra Thin New Born

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients. Find out our certification with PETA Cruelty-Free here
While we know a wetness indicator provides convenience for parents in letting them know that it’s time for a nappy change, wetness indicators are made with chemicals, and our emphasis on creating the most natural and safest products for you and your loved ones prevents us from including this in our diapers.
At Offspring, our commitment to sustainability is second only to our dedication to ensuring the safety of our products for use by you and your loved ones. With our fluffless diapers and pull-ups, we avoid using cellulose and woodpulp, helping us save millions of trees.
While it’s logical to think that Offspring Featherlite diapers may not be able to absorb as much moisture compared conventional ones with fluffpulp, the patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers. Don’t just take our word for it – ask for a trial pack and let your little one give it a try!
Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.

Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used on the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.
Every parent knows that when a diaper or pull-up is full, especially in the mornings, a diaper will appear intensely bulky. This is because the woodpulp in conventional diapers has absorbed moisture, causing the pulp to bulk up. Eventually, if baby moves around too vigorously, or sits down with a heavy impact, the inner layer of the diaper is likely to break, creating unsightly bulges and making it more difficult for your little one to move around.

But this isn’t, so to speak, the bulk of it. Fluffpulp in conventional diapers acts similarly to cotton in storing and retaining urine. When the diaper is full, and baby continues to sit or move, it is likely that this may push out moisture from the wet pulp. It’s just like when you squeeze a wet cotton bud – the moisture is released when pressure it applied. In this case, the urine will be expelled from the pulp and back onto baby’s skin, leading to a condition we call ‘compression re-wetting’. The advantage of a fluffless or woodpulp-free diaper like Offspring Featherlite is that it has no fluff for the moisture to gather in, but instead uses a patented technology to disperse the moisture, thus completely avoiding the risk of re-wetting.
Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day! That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Multi-surface Cleaner

As a brand that cares, we always seek to innovate and improve our products from time to time. The all-new and improved Multi-Surface Cleaner is formulated with disinfecting and deodorising properties, a major upgrade from the old formula that provides only cleaning benefits.
Unlike generic cleaning products, our Multi-Surface Cleaner is formulated with all-natural plant-based ingredients that contain only natural disinfecting and cleansing agents. That means it is made without any synthetic fragrance, ammonia, SLS, SLES and harsh toxic chemicals that may affect your baby’s health and yours with prolonged exposure.
Formulated with a powerful blend of ethanol (sugarcane-derived denatured alcohol) and essential oils with natural disinfectant properties (thyme and eucalyptus oil), our Multi-Surface Cleaner is able to effectively disinfect and eliminate germs while getting rid of dirt and grime.
Spray it on anything and everything! Use it on hard surfaces such as countertops and furniture or soft fabrics such as mattress, pillows, strollers, car seat, plush toys and cushions. Our new Multi-Surface Cleaner is designed to clean, disinfect and deodorise any item regardless of surface, so experience the magic yourself!
Unfortunately, the Multi-Surface Cleaner is designed for the purpose of disinfecting and deodorising fabric items. However, we do have the Baby Stain Remover that is designed to remove stains such as food, formula, poo, urine and any other dirty stains that are related to babies
Just spray and wipe on hard surfaces. For fabric items, spray and leave dry for 1 minute for the disinfection process to take effect.
The new Multi-Surface Cleaner is designed with babies and children in mind — hence, it is formulated with a reasonable percentage of essential oils based on Australian standards that is extremely mild and gentle. It has also earned the certification from Australian-Allergy Certified and Australian Made Safe and Cruelty-Free board.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Nappy Balm

Offspring nappy balm made of four (4) key ingredients. Olive
fruit oil, Beeswax, Calendula flower oil and Jojoba oil
. These ingredients act as natural skin barrier, seal, heal and protect
sensitive, irritated skin. Offspring soothing nappy balm goes
beyond the requirements of Ecocert COSMOS Standard, with at
least 94.4% of the total ingredients are from organic farming, and
over 99.0% of the total ingredients are from natural origins.
Our nappy balm is Dermatologist-Tested in Australia to be suitable for eczema-prone skin. So you can be assured that it is safe for all skin types.?
The key ingredient of our nappy balm, Beeswax, contains high fatty acids and vitamin E. Beeswax become soft, pliable, and liquid when they are warm and turn variably hard when they are cold. When the temperature is high, our balm will melt so do the beeswax, this is due to the nature of natural ingredients – Rest assured that it is still effective and safe to use, even though the texture has changed. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and are able to withstand high temperatures.
Definitely! Our Nappy Balm is multifunctional. It is suitable to apply on very dry skin and to soothe irritated skin. It can also be used on lips, cracked nipples for breastfeeding mums or any other skin area that requires healing.?
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.?
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Baby Lotion

Offspring nourishing baby lotion is made with four (4) key ingredients. Aloe vera juice, Calendula flower oil, Chamomile
flower extract and Shea nut butter. These ingredients have high moisturising content and soothe sensitive skin.

Offspring nourishing baby lotion going beyond the requirements
of Ecocert Cosmos Standard, with at least 81.9% of the total ingredients are from organic farming, and over 99.0% of the total ingredients are from natural origins.
Yes, definitely! It’s designed to be safe on skin, even on the face, from newborn to adults.
Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils and we never use any synthetic artificial fragrance. We believe in providing the purest skin products for the babies. We blend essential oils into our products from aromatherapy standpoint, and also for their specific skin benefits. The amount of essential oils used in our baby products are according to the Australia aromatherapy standards, that the amount used has not to be overpower that causes any skin irritations.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.
We formulated our baby lotion to be able to keep the skin moisturized, while leaving it soft and non-greasy. The texture is concentrated during rubbing. Hence you may apply a small amount of our baby lotion, rub the same direction on the skin, and repeat a few rounds to get the lotion fully absorbed. Once it’s absorbed into the skin, usually it stays there for 24 hours, provided that it doesn’t come in contact with much water.
All organic and natural skincare products, which are made without artificial chemicals, change colour subject to weather, storage, and temperature condition. However, it is still safe to use even though the colour of the lotion has turned slightly brownish. The colour of the product varies according to the harvest batch of organically farmed plants. Since we do not add any colouring into the formulation, you may notice the colour of your current product differs from the previous ones – which is perfectly normal. We only provide the purest, organic ingredients from organic harvested plants to make our products. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures.
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives, that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

Head To Toe

Our head to toe wash is specially designed for newborns and toddlers. It contains the highest content of aloe vera juice, with healing and soothing ingredients such as Calendula flower oil, Chamomile flower extract and Lavender oil. The gel-like texture
is much concentrated as compared to conventional baby wash. Besides the gentle and healing properties of the concentrated ingredients above, we designed our head to toe wash to be less foamy than others in the market so that it is easy to rinse off and will not leave any foam residue on your child’s hair or body. It doesn’t sting the eyes, but is made without numbing agents, since
it is complying with Ecocert COSMOS strict rules. Offspring gentle head to toe wash also goes beyond the requirements of the Ecocert COSMOS Standard, with at least 61.3% of the total ingredients from organic farming, and over 97.9% of the total ingredients from natural origins.
Some of our parents use our head to toe wash as face cleanser, and it does able to keep the skin moist without over stripping of moisture layer of the skin.
All organic and natural skincare products, which are made without artificial chemicals, change colour subject to weather, storage, and temperature condition. Since we do not add any colouring into the formulation, you may notice the colour of your current product differs from the previous ones – which is perfectly normal. We only provide the purest, organic ingredients from organic harvested plants to make our products. All our products undergo Stability Test and P.E.T testing to ensure they are safe for consumers and able to withstand high temperatures.?
Our products have a 2-year expiration from date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.
Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils and we never use any synthetic artificial fragrance. We believe in providing the purest skin products for the babies. We blend essential oils into our products from aromatherapy standpoint, and also for their specific skin benefits. The amount of essential oils used in our baby products are according to the Australia aromatherapy standards, that the amount used has not to be overpower that causes any skin irritations.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Hand Sanitiser

Yes, it contains Ethanol, a plant-derived denatured alcohol necessary to kill germs and bacteria. Not to worry, the Ethanol content is at a safe, healthy level that eliminates germs effectively while being gentle on your little one’s skin.
Absolutely! Feel free to use it as many times as you need to.
With our quick-drying formula, it only takes a few seconds for the solution to absorb into the skin, leaving your child’s skin soft, sanitised and moisturised. No rinse required!
Nope, instead it moisturises the skin and keeps hands velvety soft. Gotta try it to believe it!
It’s certainly safe, but we’d strongly advise letting the liquid dry first before allowing your kid to put his hand in his mouth.
Totally! Our Child-Friendly Hand Sanitiser is certified allergy-safe and toxic free, and is made with all-natural ingredients that are hypoallergenic and safe for all skin types, including sensitive/eczema skin.
First of all, stay calm. Make sure your child drinks plenty of water to flush it out of the system. Continue to monitor them and if anything seems off get them to a doctor for consultation immediately.

Buzz Away Spray

Essential oils formulated for Buzz Away Spray have high concentrations, and may not be suitable for babies under 3 months old as it contains peppermint and wintergreen essential oils. However, we formulated our product with a mixture of quality organic based oil with a proper percentage, and it should not cause irritation unless your child has an allergy or specific sensitivity. Our Buzz Away Spray is Australian Allergy Certified. It is clinically tested with 100% free of chemicals published under key issues and key allergens; and it is safe and effective. We recommend that you consult with physician before using this product on an infant or if your child has special allergies. With any product that is new to your child, it is best to do a skin patch test prior to full usage.
The National Pharmaceutical Regulatory Agency (NPRA) of Malaysia regulates Buzz Away Spray since it does not fall under Malaysia Drug Control Authority or skincare. Therefore, Ecocert Greenlife was unable to certify this product as the body only certifies skincare related products. So, even though our Buzz Away Spray are using certified organic ingredients and formulation, we cannot apply the Ecocert COSMOS ORGANIC logo on our packaging.
Shake well. Spray directly on your child’s skin avoiding the eyes and face. For a gentler way, spray on your hands, and gently rub on your child’s skin. Apply evenly. A little bit of our organic repellent formula goes a long way in protecting your child from mosquitoes. Reapply every 2 hours if needed. We advise to avoid the eyes area due to the high concentration of essential oils.?
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.?

Bum Cleansing Spray

Our Rinse-Free Bum Cleansing Spray are specially designed when water is inaccessible. It works effectively on any skin parts, even on the most delicate areas, by effectively removing dirt, grease, and eliminating bad odour. Offspring Rinse-Free Bum Cleansing Spray is going beyond the requirements of Ecocert COSMOS Standard, with at least 86.4% of the total ingredients from organic farming, and over 97.9% of the total ingredients are from natural origins.?
You may use it to cleanse your dirty hands, or your toddlers’ oily hands after a meal, and also for your baby’s bum especially when poo are sticking on the bum and unable to remove solely with baby wipes. Just spray, wipe and you’re ready to go.
Unfortunately, our bum spray is not designed for sanitizing purpose, as it doesn’t contain any alcohol. However it only works perfectly for cleansing purpose.
Our products have a 2-year expiration date from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.?
Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils and we never use any synthetic artificial fragrance. We believe in providing the purest skin products for the babies. We blend essential oils into our products from aromatherapy standpoint, and also for their specific skin benefits. The amount of essential oils used in our baby products are according to the Australia aromatherapy standards, that the amount used has not to be overpower that causes any skin irritations.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Baby Dish Wash

Formulated only with biodegradable biobased surfactants and plant extracts, Offspring Plant-based Baby Dish Wash removes grease, milk residue and food stains on baby utensils and bottles naturally and effectively. We use coconut-derived surfactants to replace harmful SLS and SLES, and lemongrass oil as a natural source of antiviral and antibacterial properties to protect against bacteria and fungi, to clean effectively while being completely gentle on skin. It also does not contain any SLS/SLES, parabens, fragrances, dyes, phosphates, formaldehyde or methylisothiazolinone.
It’s made in Australia with Australian materials.
Yes and yes! We designed it to be as environmentally safe and responsible as possible, based on current available technologies.
Offspring products do not contain artificial or chemical fragrances; the same goes for our Plant-Based Baby Dish Wash. All scents and aromas used in this product are derived from naturally-extracted lemongrass essential oil.
To ensure complete safety for our products, we don’t use harsh artificial or chemical preservatives to extend product life. An unopened product stored at temperatures below 30°C should be good for at least two (2) years. An extreme temperature may change the colour of the product, but it is still safe to use.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Baby Laundry Wash

Formulated only with biodegradable biobased surfactants and plant extracts, Offspring Plant-based Laundry Wash removes dirt and stains from little laundry lovingly. We use coconut-derived surfactants to replace harmful SLS and SLES, and Eucalyptus Globulus Oil as a natural source of antiviral and antibacterial properties to protect against bacteria and fungi, and clean effectively while being completely gentle on skin. It also does not contain any parabens, fragrances, dyes, phosphates, formaldehyde or methylisothiazolinone.
It’s made in Australia with Australian materials.
Yes and yes! We designed it to be as environmentally safe and responsible as possible, based on currently available technologies.
Offspring products do not contain artificial or chemical fragrances; the same goes for our Plant-Based Baby Laundry Wash. All scents and aromas used in this product are derived from naturally-extracted eucalyptus globulus essential oil.
Our current size contains enough for a total of approximately 50 loads of washing. For top load machines, fill machine with water, add detergent (6 caps, total of 30ml), then add clothing. For front load machines, add detergent (4 caps, total of 20ml) to clothing.
To ensure complete safety for our products, we don’t use harsh artificial or chemical preservatives to extend product life. An unopened product stored at temperatures below 30°C should be good for at least two (2) years. An extreme temperature may change the colour of the product, but it is still safe to use.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Wonder Oil

Our Wonder Oil is formulated using the finest certified organic coconut oil, whereby the coconut is grown without pesticides and herbicides in a well-controlled environment. Our organic virgin coconut oil is certified 100% organic by Cosmos Ecocert. It’s also cold-pressed.
Our Wonder Oil is specially designed for sensitive skin, and also for the hair. We use organic camellia flower oil that helps to balance the fatty acids that coconut oil has. Camellia flower oil is very light-weight by nature, and known as a “plant collagen” as it is able to seal moisture and nutrients deep into the layers of skin. We also added calendula extract for antioxidant purposes. With the combination of coconut oil, camellia flower oil and calendula extract, our Wonder Oil works for face, hand, body, hair and legs, giving the glow and moisture that you need.

Unlike mineral oil that clogs pores, our Wonder Oil does not clog pores. It also provides your skin with essential fatty acids and does not trigger allergies – as it does not contain fragrance, gluten and nuts.
Camellia flower oil contains about 80% oleic acid, similar to macadamia nut and olive oil. But the difference is that camellia flower oil does not clog pores, is very lightweight, yet full of healing properties and omega fatty acid. It is also known to be great source of “plant-collagen”. It absorbs easily into your skin and promotes skin renewal, keeping your skin healthy and radiant.

Besides that, this lightweight oil also works very well in strengthening the hair and sealing moisture into hair follicles, which is important to keep hair healthy and moisturised.
Of course! We only use more than 98% organic plant-oils. It is made without mineral and petroleum oil, synthetic chemical and fragrance, and it is gluten-free and nut-free too. We formulated it in a way that it is safe for pregnant mothers and newborn babies.
The best time to use on your skin is after bath time. This is when the pores are damp and open, and able to draw in more nutrients from the oil. Alternatively, you can use it on dry skin from time to time.
Absolutely! You can use it as face oil for your face, or even on your baby’s face for a healthy glow. Because it is so pure and lightweight, it does not clog pores.
You can use it for cradle cap, or irritated skin as well because coconut oil is an oil that has strong anti-microbial effects. Coconut oil is rich in lauric acid and is known to be able to heal sensitive, irritated skin.
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Baby Stain Remover

Formulated with plant-derived ingredients, our stain remover is designed to remove stains such as food, formula, poo, urine and any other dirty stains that are related to babies. It is not meant to remove marker pen stains, paint or ink.
It’s a fact — babies often have all sorts of stains on their clothes, whether it’s food, poo, urine, spit-up, juice or milk. Over time, the accumulation of stubborn stains becomes more visible on clothes, resulting in an unclean and worn-off appearance. Our natural Baby Stain Remover comes to the rescue with targeted action to remove all types of baby stains from clothes.
Absolutely not – nor does it contain SLS/SLES, ammonia, chlorine, bleach, phosphates or fragrance.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

TOP 10 FAQ

You may shop online at:

Offspring webstore :
Offspring Webstore

Official Lazada store :
Lazada Official Store

Official Shopee store :
Shopee Official Store

and you can find us on GrabMart via the Grab App.

You may also shop at retail outlets listed here :
where to buy
You may order our diaper trial packs here :
Trial Pack

For Bath & Skincare, you may order our Travel Essential Set :
Bath & Skincare
Fashion Diaper is designed using chlorine-free wood pulp with bigger absorption capacity. It can typically last 6-8 hours, making it perfect for daytime and overnight wear. Plus, they come in adorable designs! Fashion diaper comes in Tape and Pants form.

?Ultra-Thin Diaper is designed to be lightweight, quick-drying and super breathable, providing the ultimate comfort for babies. It is best suited for daytime wear, with average absorption of between 2-4 hours of wear. Ultra-Thin diaper comes in Tape and Pants, as well as Newborn size.

Learn more : Baby Diapers
FASHION DIAPERS (TAPE)
Small : 3 - 6 kg (48 pcs)
Medium : 6 - 10 kg (42 pcs)
Large : 9 -13 kg (36 pcs)
X-Large : 12+ kg (30 pcs)

FASHION PANTS
Medium : 6 – 11 kg (42 pcs)
Large : 9 – 14 kg (36 pcs)
X-Large : 12 – 20 kg (30 pcs)
XX-Large : 15 – 23 kg (24 pcs)

ULTRA-THIN DIAPERS (TAPE)
Newborn : Up to 4 kg (22 pcs)
Small : 3 – 6 kg (44 pcs)
Medium : 5 – 9 kg (38 pcs)

ULTRA-THIN PANTS
Large : 9 – 14 kg (32 pcs)
X- Large : 12+ kg (26 pcs)

You also can click here: Size Chart.
You may choose only 1 size and 1 type (tape/pants) in one diaper bundle. You can mix different designs in a bundle if you purchase Fashion Diaper Bundle.
We accept all Credit/Debit Card under VISA & MASTERCARD, FPX Online Banking, Boost, GrabPay, Touch n Go e-Wallet, Maybank QR Pay, etc. For more other payment options, please see the list of payment options when checking out.
We typically ship out orders within 1-2 working days of receiving them, and our courier partners may take another 1-2 working days to deliver.

We also offer Same-Day Delivery service within Klang Valley for orders placed between 12:01 am to 4:00 pm on weekdays, with minimum purchase of RM180. There will be a minimum fee chargeable based on postcode. If your order is eligible for the Same-Day Delivery service, you will see the option available under ‘Delivery Method’ during the checkout process.
Kindly login to your account and click on ‘Order History’ from the main menu to view your order’s status :
Order Status

Your tracking code(s) will also be shown here once its ready to ship.
Kindly notify our Customer Care immediately via Facebook or Instagram. You can also contact us at 019-283-1919. We may not be able to amend shipping/contact details once it’s been shipped.
To be eligible for return, your product(s) must fulfil the following conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)
2. Product(s) must be in sealed/unused condition.
3.Product(s) must be purchased online from WWW.OFFSPRINGINC.COM
4. Promotional/clearance product(s) are not eligible for exchange/return.

Offspring X AirX Biodegradable Mask

This mask is made from biodegradable coffee yarn using PowerKnit technology.
This bio-based filter is made from coffee and avant-garde Silver Nano (Ag+) technology.
The mask and filter enable a dual layer of protection that helps create a barrier to airborne bacteria, viruses, pollution and germs. The filter is AATCC 100 certified (the textile industry’s standard for antimicrobial fabric performance in the United States) by QUATEST 3.
No, this mask is not a replacement for medical-grade Personal Protective Equipment (PPE), and in situations where medical-grade PPE is recommended, please consult a healthcare professional.
The mask is washable and reusable up to 90 days, but the filter is not washable.
Remove the filter, rinse the mask with soap and allow it to air-dry. Do not use washing machine or hot dryer.
The filter’s default lifetime is 30 days. However, its actual lifetime varies on your usage.
Measurement:

1. Emerald Greed Kid Size: 13cm (H) x 8.5cm + 16cm stretched (L)

2. Midnight Black Adult Size S: 14cm (H) x 10cm + 14cm stretched (L)

3. Midnight Black & Frost Gray Size M: 15cm (H) x 11cm + 18cm stretched (L)

Plant-Based Hand Wash

Our plant-based and water-based hand wash is made with a high content of aloe vera leaf juice, but with an adjusted texture for the liquid. We designed our hand wash light but foamy because we hope hand washing routine can be easier to fit into your busy lifestyle. Our hand wash does not leave foam residue on your hands. Although it’s foamy, it can be rinsed-off quickly and easily, keeping your hands clean, moisturised and fresh.
Antibacterial hand wash contains the chemical “triclosan”, an ingredient that is banned by US FDA for being harmful and toxic. Although our hand wash contains lemon essential oil as part of the natural “antibacterial”, washing hands with soap and water is already able to keep your hands free from germs and bacteria. Therefore there is no need to have “antibacterial” chemical in your hand wash.
Absolutely! Our hand wash is made with 99.9% plant-derived ingredients, such as plant oils and natural fruit oils. It is safe for you and your child.
Our products have a 2-year expiration from the date of manufacture. Once opened within this 2-year date, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are globally approved by Ecocert COSMOS. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.
NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.