Dear Offspring family
With the ongoing COVID-19 situation, we want you to know that we are committed to ensuring the safety of our employees and customers. We also believe in transparent communication, and would like to take this time to let you know that we are here for you and will continue to post ongoing updates on our website regarding the measures we’re taking during these difficult times.
- Diapers Inventory: We are ramping up diapers supplies and there will be new inventory coming in. Due to overwhelming demands for diapers, for the time being we’ve limited online purchases for diaper bundlers with a maximum of 2 bundles per family, every 3 weeks. We are doing our best to ramp up productions and hope to make our diapers available for all customers.
- Hand Sanitisers: Due to an overwhelming demand for hand sanitisers, our sanitisers have been out of stock for a while. We use quality Australian ethanol in our sanitisers, which took some time for our production team to acquire due to a surge in demand for ethanol in Australia. Not to worry, our hand sanitisers should be here by May. We will post an update once the sanitisers are available for purchase again.
If you have any questions, please don’t hesitate to reach out to our customer service team during business hours and they will be happy to assist you with any concerns you may have. Your health, safety and satisfaction are our main priority. Thank you for being so supportive and understanding. With your support, we’ll get through this together – one baby step at a time.