Welcome and thank you for visiting Offspring Webstore. Please be sure to read the terms and conditions (“Terms and Conditions”) contained in this document carefully since any use of this webstore constitutes your acceptance of the Terms and Conditions set out herein.
You agree that by using this webstore, you acknowledge that you have read and understood these Terms and Conditions and you consent to the processing of your personal data as described in the Privacy Policy linked hereto (“Privacy Policy”). It is your responsibility to review these Terms and Conditions periodically. We may revise these Terms and Conditions at any time without notice to you. If you do not wish to accept any part of these Terms and Conditions kindly cease from using the webstore.
Introduction
These are the Terms and Conditions for Offspring Webstore operated and owned by Offspring Inc. Sdn. Bhd. (Company Registration No. 200401011289 (649792-V)) ("Offspring", "We", "Us" or "Our"). The services we provide or make available include the usage of the Webstore for the purchase of our products ("Services"). These Terms and Conditions govern your use of Services provided by us as Users of the Webstore ("Customer", "User", "you" and "your") and shall be subject to these Terms and Conditions.
Offspring reserves the rights to amend, modify or update these Terms and Conditions from time to time without notice to you. You are advised to review this page regularly to take notice of any changes we may have made to the Terms and Conditions.
These General Terms and Conditions and the Privacy Policy, governs and applies to anyone accessing or using the Webstore. By accessing and/or using the Webstore, you are deemed to have agreed to be bound by and to comply with these Terms and Conditions and the Privacy Policy including any amendments issued by us from time to time.
Eligibility
By using this Webstore, you warrant to us that:-
(a) You are at least eighteen (18) years old age, or visiting under the supervision of a parent or guardian and legally able to enter into a contract;
Each time you use your password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms of Service and Offspring has no obligation to investigate the authorization or source of any such access or use of the Site.
(b) You shall not use any of our material or information on this Webstore for any purpose that is unlawful or prohibited by these Terms and Conditions;
(c) You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this Webstore; and
(d) All information provided in relation to membership registration about yourself is true and accurate
Limited & Revocable License
We grant you a limited and revocable license to access and use the Services provided on this Webstore subject to the Terms and Conditions herein.
This license does not include (a) any resale or commercial use of this Webstore or its contents; (b) any collection and use of any product listings or descriptions; (c) any derivative use of this Webstore or its contents; (d) any downloading or copying of account information for the benefit of another merchant; or (e) any use of data mining, robots or data gathering and extraction tools.
Except as permitted above, this Webstore or any portion of this Webstore may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Offspring.
Account Registration
Registration
Register your Account by filling in your personal details and set up a password or through your Facebook account, subject to third party sites and links terms and conditions. Kindly ensure you have read and agree with the terms of our Privacy Policy before proceeding to create an Account with us.
YOU SHALL SOLELY BE RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS WEBSTORE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS WEBSTORE IS ACTUALLY AUTHROIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
You are also solely responsible for protecting the security and confidentiality of your password and identification. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Webstore’s security.
You agree that we may update your payment information with information your bank or credit card issuer may supply, or other information available to us All such personal information is subject to our Privacy Policy, which is hereby incorporated into these Terms and Conditions.
Membership
Upon creating an Account with us, you officially and automatically become a member of Offspring.
As a member, you agree to receive emails promoting any special offer(s). We may also send you our monthly newsletter from time to time.
You may cancel your membership at anytime by emailing Offspring Support at support@offspringinc.com
Billing & Payments
We accept Visa, Mastercard, Internet Bank Transfers and e-payments for major banks in Malaysia via third-party payment gateway. We do not accept cash or personal cheques as payment.
You may be charged local sales tax, if applicable. If your payment method is declined, we will attempt to process your charge until the transaction is approved. If we are unable to complete the transaction, Customer Services may contact you directly to update your account information.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.
Shipping
Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
Delivery is only available on weekdays (excluding Malaysia Public Holidays)
During peak periods, there can be slight changes in the delivery promise.
| Shipping Option | Location | Fee | Estimated Delivery Time Frame |
|---|---|---|---|
| Standard Shipping Delivery times are based on orders placed before 12:00 pm MYT. |
West Malaysia | Fixed rate at RM10 Any order above RM180 will receive free shipping. |
5-7 Business Days |
| Sabah & Sarawak | Fixed rate at RM10 Any order above RM200 will receive free shipping. |
5-11 Business Days | |
| Same Day Delivery Shipping Requirement: Shipping address is within the Same Day Delivery Zone. A minimum checkout value of RM180 in a single receipt and are placed between 12:01 am to 4:00 pm MYT from Monday to Friday (weekdays). The service is not available on weekends, Selangor public holidays and off-days of our warehouse. Offspring reserves the right to update the list of postcodes, zone groupings and their pricing as and when necessary, without prior notice. |
Zone A | RM 30.00 | Same Day Delivery |
| Zone B | RM 35.00 | Same Day Delivery | |
| Zone C | RM 50.00 | Same Day Delivery |
Return Policy
Kindly refer to our Return Policy here.
Store Credit
Store Credit refers to credit offered by Offspring to a Customer who returns an item in accordance to our Return Policy and/or credit earned through successful referral via our Refer-A-Friend Program. It can be used to buy other goods at the Webstore.
Campaigns
Kindly refer to our Campaigns and Giveaways Terms and Conditions here.
Certifications
Kindly refer HERE for the list of certifications awarded to Offspring.
Disclaimer: These certifications are only applicable to selected products only.
Cruelty-Free Products
Offspring do not conduct, commission, pay for, or allow any tests on animals for their ingredients, formulations, or finished products anywhere in the world and that they will never do so in the future.
Warranty Disclaimer
EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED, THE WEBSTORE AND THE PRODUCTS OFFERED ON THE WEBSTORE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, UNLESS SPECIFICIALLY SET FORTH OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, OFFSPRING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. OFFSPRING DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED ON THE WEBSTORE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED OR THAT THE SERVER THAT MAKES THE WEBSTORE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OFFSPRING DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS IN TERMS OF THE WEBSTORE’S CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THIS CLAUSE SHALL APPLY TO THE EXTENT THE APPLICABLE LAW WOULD ALLOW FOR SUCH LIMITATIONS OR EXCLUSIONS ON SAID WARRANTIES.
Limitations of Liability
YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE WARRANTY AND OTHER DISCLAIMERS IN THESE TERMS, OFFSPRING SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSTORE OR MATERIALS ON THE WEBSTORE, EVEN IF OFFSPRING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your bank or credit card charged. If your bank or credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your bank or credit card account in the amount of the charge
Intellectual Property
All technology and content available on the Webstore, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of Offspring, its affiliates, partners or licensors, and is protected by copyright laws. The trademarks, logos, and service marks displayed on the Webstore (collectively, the “Trademarks”) are the registered and unregistered marks of Offspring, its affiliates, partners or licensors, in Malaysia and other countries, and are protected by trademark laws. The Content or Trademarks nor any portion of the Webstore may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
Privacy
Registration data and certain other information about you are subject to our Privacy Policy, which is incorporated herein by this reference. You understand that the technical processing and transmission of this Webstore may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. For more information, see our Privacy Policy here.
Third Party Links & Sites
This Webstore may link to other websites operated by third parties. We have no control over these linked sites, each of which have separate privacy and data collection practices independent of Offspring. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any third-party site, any website accessed from a third-party site or any changes or updates to such sites. These linked sites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all risks associated with access to and use of content provided on a third-party site and agree that we are not responsible for any loss or damage you may incur from dealing with such a third-party site. You should contact the site administrator for the applicable third-party site if you have any concerns regarding such links or the content located on any such third-party site.
Submissions
We welcome your feedback and comments regarding our products and services. However, we cannot accept or consider creative ideas, suggestions or materials, and we ask that you not submit any creative ideas, suggestions or materials of any kind to us. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by Offspring’s or its affiliates’ professional staff might seem to others to be similar to their own creative work. Accordingly, we ask that you not send us any original creative materials of any kind, including show designs, photographs, drawings or original artwork. If you send us creative ideas, suggestions or materials of any kind despite our request not to do so, it shall be regarded as unsolicited submission, of which you acknowledge and agree that we may treat the said submission to be non-confidential and non-proprietary in each instance and in all respects.
You agree that we have no obligation of confidence to you with respect to such submission and we shall not be liable to you in any way for any use or disclosure of any of the said submission. We may use any of the said submission without restriction for any purpose whatsoever, including, without limitation, reproduction, disclosure, transmission, publication, broadcast or posting, and you hereby irrevocably waive, release and give up any claim that any use of such unsolicited submission violates any of your rights including, without limitation, copyrights, trademarks, moral rights, privacy rights, proprietary or other property rights, publicity rights or right to credit for the material or ideas.
Notice Regarding Medical Advice
THIS WEBSTORE DOES NOT PROVIDE MEDICAL OR OTHER LICENSED PROFESSIONAL ADVICE. NOTHING STATED OR POSTED ON THIS WEBSTORE OR THROUGH ANY SERVICES ARISING FROM THIS WEBSTORE OR ANY OF OUR SOCIAL MEDIA PLATFORM ARE INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, MEDICAL OR PROFESSIONAL ADVICE. THE WEBSTORE MATERIALS, SUCH AS TEXT, GRAPHICS, IMAGES, AND INFORMATION OBTAINED FROM THIS WEBSTORE ARE FOR INFORMATIONAL PURPOSES ONLY. THE WEBSTORE IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR DOCTOR OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF INFORMATION YOU HAVE OBTAINED THROUGH THIS WEBSTORE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL THE RELEVANT AUTHORITIES IMMEDIATELY.
Disputes
With respect to any dispute regarding the Webstore, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by and construed in accordance with, Malaysian Law.
Any dispute relating in any way to your visit to the Webstore shall be submitted to confidential arbitration in Malaysia, except that, to the extent you have in any manner violated or threatened to violate Offspring’s and its affiliates’, partners’ or licensors’ intellectual property rights, we may seek injunctive or other appropriate relief from the courts in Malaysia.
Arbitration under this agreement shall be settled under the Rules of Arbitration of the Asian International Arbitration Centre (Malaysia) (“AIAC”). The language of arbitration shall be English. The place of arbitration shall be in Malaysia.
Termination
These Terms and Conditions are applicable to you upon your accessing this Webstore. The provisions relating to Intellectual Property, Limitation of Liability and Disputes, shall survive any termination of these Terms and Conditions.
