FAQ

Offspring is a wellness family brand that emphasizes the fundamental component of family health, which leads to a bigger impact to society and the sustainability of our mother nature. We offer safe, all-natural, earth-friendly baby essentials. Read more here

Our baby bath & skincare and household products are manufactured in Australia, while our diapers are manufactured in PRC. All other Offspring products are manufactured according to the Australian standards on safety and we are an Australian-Made Licensee.

Our products are currently available in Malaysia, Singapore, Brunei, United States, Russia, Mauritius, Philippines, Myanmar, Cambodia, South Korea, Finland, Spain, Thailand, Bahrain, Vietnam and Maldives. We are constantly expanding and will be available in more countries soon!

We are proud that all our products are certified by trusted and reputable independent certification bodies. You may check out our certifications HERE.

We source the highest, finest quality ingredients and materials for our products around the world and not limited to Australia.

Offspring products was specially curated by parents for parents. Crafted with an extensive knowledge of developing safe, effective and quality products through innovations, without compromising on sustainability and mother nature. We work closely with experts all over the world to source for the right and best materials and ingredients.

All of our products has been strictly audited to adhere to eco-friendly and environmental standards to ensure and enhance the confidence among parents all over the world.

NEVER! We love animals and will never test on them. We are certified by PETA, which means we do not test our products on animals and confirmed that none of our raw material suppliers test their ingredients on animals either. 

Offspring baby bath and skincare does not use any harmful and controversial preservatives that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are Eco-friendly. To ensure the best quality for usage, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

Offspring products only uses natural or organic essential oils. The scent from the products are originally from the essential oils as we detest any usage of synthetic artificial fragrance and we also believe in providing the purest skin products for babies of all ages. The blended essential oils that contains in our products are from aromatherapy standpoint, and to target for specific skin benefits. At the same time, the number of essential oils used in our baby products are in accordance with the Australia aromatherapy standards.

Our products have a 3-year expiration from the date of manufacture. Once opened within this 3-year period, they have a 6 months period of use. Offspring baby bath and skincare does not use any harmful and controversial preservatives, that are often used to extend the shelf life of skincare products. We only use natural-based preservatives that are Eco-Friendly. To ensure the best quality of use, it is important to store the product properly by keeping it sealed when not in use, and out of direct heat and sunlight.

You may shop online at:

1. Offspring Webstore
2. Lazada Official Store
3. Shopee Official Store
4. TikTok Official Store

and you can find us on GrabMart via the Grab App. You may also shop at retail outlets listed here.

You may order our diaper trial packs here.

FASHION DIAPER (TAPE)

• Small : 3 - 6 kg (48 pcs)
• Medium : 6 - 10 kg (42 pcs)
• Large : 9 -13 kg (36 pcs)
• X-Large : 12+ kg (30 pcs)
  

FASHION DIAPER (PANTS)

• Medium : 6 – 11 kg (42 pcs)
• Large : 9 – 14 kg (36 pcs)
• X-Large : 12 – 20 kg (30 pcs)
• XX-Large : 15 – 23 kg (24 pcs)
  

FEATHERAIR DIAPER (TAPE/PANTS)

• Small : 3 – 6 kg (56 pcs)
• Medium : 6 – 11 kg (48 pcs)
• Large: 9 - 14 kg (38 pcs)
• X-Large: 12kg+ (32 pcs)

You may choose only 1 size and 1 type (tape/pants) in one diaper bundle. You can mix different designs in a bundle if you purchase Fashion Diaper Bundle.

We accept all Credit/Debit Card under VISA & MASTERCARD, FPX Online Banking, Boost, GrabPay, Touch n Go e-Wallet, Maybank QR Pay, etc. For more other payment options, please see the list of payment options when checking out.

We typically ship out orders within 2-3 working days of receiving them, and our courier partners may take another 1-2 working days to deliver.

Kindly login to your account and click on ‘Order History’ from the main menu to view your order’s status.

Your tracking code(s) will also be updated via your email address once its ready to ship.

Kindly notify our Customer Care immediately via Facebook or Instagram. You can also contact us on WhatsApp at +6019-283-1919. We may not be able to amend shipping/contact details once it’s been shipped.

To be eligible for return, your product(s) must fulfil the following conditions:

1. Return/exchange is only valid within seven (7) days of receiving the product(s)
2. Product(s) must be in sealed/unused condition.
3. Product(s) must be purchased online from WWW.OFFSPRINGINC.COM
4. Promotional/clearance product(s) are not eligible for exchange/return.

Signing up is easy! Simply create an account by visiting our Rewards Page and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You can view the full list of perks on our rewards page.

All customers who have subscribed to our mailing list or made a purchase were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page

You will only receive points for purchases made after our launch of Rewards Program which started on 23 Dec 2024. Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign-up is 100% free, and it will never cost you anything additional to earn points. Only us rewarding you with rewards points whenever you make a purchase.

Exchanging your points for great rewards couldn't be easier! Simply visit our rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

No, you cannot directly convert points to credit or cash. However, you would be able to redeem direct discount vouchers from our rewards page to give yourself bigger savings!

At the moment, loyalty points are only rewarded whenever a purchase is made on Offspring website. Similarly, you can only redeem rewards on our website.

Yes, every point earn will have a validity period of 2 years.

There are 3 tiers:

1. Member
2. Preferred
3. VIP

In order to achieve preferred tier, 3000 points needs to be accumulated. As for VIP tier, you will be moved to this tier once you've accumulated 7000 points

The are multiple perks for each tier. For full details, please visit our rewards page for more details