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Frequently Asked Questions

Shipping

How are your orders shipped?

We are working with Pos Laju for West Malaysia delivery only, BrightStar for East Malaysia delivery only and SF-Express for Singapore delivery. (Click here to visit our Singapore webstore)

To track your parcel, please click the following and enter your consignment number:
Pos Laju Track and Trace
BrightStar Track your shipment

What is the shipping fee for delivery within Malaysia?

If your shipping address is within Penisular Malaysia:

Offspring offers combined standard flat rate shipping within West Malaysia.

Free Delivery for all orders above RM150 (West Malaysia Only)

All orders received before 3pm Monday – Friday are processed within the same day subject to payment verification and with free delivery.

RM10 Standard Shipping Flat Rate (West Malaysia Only)

All orders value below RM150 received before 3pm Monday- Friday are processed within the same day subject to payment verification, and are shipped at a flat rate of RM10.

Please note that on occasion such as during holiday rush and large sales events, there may be slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.

Please carefully review your shipping information before placing your order.

If your shipping address is within East Malaysia, shipping fees as follow:

First 6kgs – RM30 flat rate;
6kg-10kg – RM40 flat rate;
10.1kg above – RM4 per kg. (e.g 10kg will be charged RM40, 11kg RM44, 12kg RM48 etc and 20kg will be RM80)

For international orders, please email to support@offspringinc.com to get the latest shipping rate.

Any additional duties and taxes assessed by customs are the responsibility of the customer.

Do you ship to Singapore?

YES We do ship to Singapore.

If your shipping address is in Singapore

Shipping fee is flat rate MYR30 (approx. SGD10)

The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). Customer are responsible if there’s any duty or tax fees involved. Our courier partner will get in touch with customer if there are any duties to be paid.

In most countries, any customs or import duties are only charged once the parcel reaches its destination. Offspring does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries.

For information about SG customs, import duties, etc., visit: https://www.customs.gov.sg/

Can I track my order?

Yes. Once your order is confirmed, you can easily track the status in your Account page. You can click your order history and selecting the order you wish to track. After your order is shipped, you’ll receive a notification email with tracking number, so you can check on your shipping status and know when to expect your order.

To track your parcel, please click the following and enter your consignment number:
Pos Laju Track and Trace
SF-Express Tracking Link

What is the delivery time frame?

If you place order before 15:00, we will process same day and hand over to courier company. If you place order after 15:00, we will try our best to process on same day or it will be process on next working day. ( Sat & Sun is not a working day )

For West Malaysia address, kindly expect the following:
– Standard Delivery – 3-5 working days with Pos Laju

For East Malaysia address, kindly expect logistic company will reach you in next 5-10 working days.

For Singapore address, kindly expect courier company will reach you in next 1-3 working days, depend on SG custom clearance.

Can I change my delivery address?

Yes, you can change your delivery address before your order is shipped. Kindly contact our customer service representative at support@offspringinc.com. Once the order is shipped, you are unable to change your delivery address.

What if I need my order urgently?

Our team is still working on the best same-day delivery solution for our customers. However, if you need your order urgently, you can contact our customer service representative at support@offspringinc.com and we will try our best to arrange for a same-day delivery service for you with additional charges.

Is there a shipping fee when I order the diaper trial pack?

It costs a minimum delivery charges to ship our trial pack to your address, depending on your location.

Peninsular of Malaysia – RM10

East Malaysia – RM30

Singapore – MYR30 (approx. SGD10)

What if I have provided the wrong shipping address / not available during the delivery?

In the case of failed delivery due to wrong address provided by customer / not available during the delivery, the following shipping fee will be charged to retrieve and resend the parcel:

West Malaysia : RM20
East Malaysia : RM30
Singapore : RM30 (approx. SGD10)

If you choose to cancel the order following the delivery to the wrong address / not available during the delivery, this will be treated as an order return and you will be charged a restocking fee for each return, on top of the retrieval fee as indicated above.

Payment

What type of payment do you accept?

We accept Visa, Mastercard, Internet Bank Transfers for major banks in Malaysia via ipay88 or Paypal (For orders above MYR200 only).

We do not accept cash or personal checks as payment.

Do you accept walk-in purchase at your warehouse?

We do not provide walk-in purchase at our warehouse collection centre. You can purchase via the retail location here.

Return

Can I return the product if I don’t want it or need it?

Yes, you can return your purchase with the condition that the items are in their unopened/original condition, in full bundle (if relevant) and within 30 days of receiving the parcel. Your refund would be in the form of store credits which you can use to make other purchases on our website, or withdrawn into your bank account. Please note that you would be charged a restocking fee, and the postage fee would be solely borne by you.

Read here for full return policy. You may request for a return via your profile page.

How long does it take for the refund to be processed?

You will receive your refund (in the form of store credits) within 7-14 working days after our Customer Service Representative has confirmed your request, and received your return items in their correct order and original condition.

Kindly, refer to our Terms & Condition here for further understanding.

Is there a time frame for me to request for a return?

Yes, your purchases are only eligible for return within 30 days of receiving the parcel.

Read here for full return policy. You may request for a return via your profile page.

How can I know if my refund has been approved?

You can contact our Customer Service Representative to follow up on the status of your refund at support@offspringinc.com

Why am I charged a restocking fee?

The restocking fee is a minimum charge to cover the expenses of the return processing, restocking, and payment handling.

Exchange

I received my diapers and I realized that I have ordered the wrong size, can I exchange?

Purchased items are not eligible for exchange. As we offer purchase of trials for most of our products, and flexibility of choosing designs and sizes for our diapers, we encourage our customers to take advantage of these before making a full purchase. However, if the items are still in their original and unopened condition, you may request for a return here. You will be refunded with store credits which you can use to make another purchase at our website, or withdrawn into your personal account.

Can I walk in to your warehouse to perform exchange?

Unfortunately, we do not provide walk-in service at our warehouse.

I have just placed my order and have selected wrongly, can I amend my order?

Please note that no amendments to your order can be done after the order is placed. Hence, if there’s been a change of mind, proceed to request for a return here after receiving the parcel.

I have bought Offspring diapers at a retail outlet and would like to make a diaper exchange.

For purchases made at retail stores, kindly refer to the respective store’s policy on returns, replacements and exchanges.

Replacement

I have received a defective item. Can I request for a refund?

If you have received defective/damaged items, kindly request for a replacement here. We do not provide refund for damaged or defective items.

Is there a time frame to report a damaged item?

Yes, within 3 days upon receiving the item.

Can I change the damaged item with other similar-priced item?

We will only replace the damaged/defective item with the same item and variety, as per your order.

Events Return/Exchange/Refund Policy

Can I exchange or return the items I have purchased from a baby expo?

Exchange or return is only available with proof of purchase at the ongoing Baby Expo during that time frame. Exchange/return requests are not eligible after the Baby Expo.

Read more about our policies here.

Can I exchange or return defective items that I have purchased from a baby expo?

If you have received a defective/damaged item, please contact us at support@offspringinc.com immediately. Necessary actions will be taken to remedy the situation after investigation. Our team may require evidence of the item, hence in the meantime, avoid using the defective product.

Friend Referral Programme

How does the Offspring friend referral programme work?

Recommend a friend to make a purchase at the Offspring website, and you’ll both earn RM10 Offspring credit! Your friend must be new to Offspring, and Offspring Referral Credit is valid with purchases above RM50 only. Get started now by logging on to your Offspring dashboard and sharing your referral link.

The credit will be given via a coupon code and valid 90 days from the day earned.

Product - Baby Diapers

What is the shelf life of an unopened diaper?

The shelf life of an unopened diaper is 3 years from manufacturing date. You can find the date of manufacturing and the expiry date at the bottom of the diaper package.

What is in Offspring Baby Diaper?

Our diapers are designed to provide superior softness and exceptional absorbency while being eco-friendly and completely safe for babies.

We use only caring material such as breathable polyethylene backsheet film, ultra dry top sheet, non-chloride wood fluff pulp and latex-free polymer spandex super stretch elastic waist for more comfortable fit – this makes it suitable for baby’s stomach expansion after milk! We also pay attention to details such as using only Velcro tape with rounded edges to ensure baby’s sensitive skin is not scratched, and ensuring no optical brighteners are used in the diaper design – these bleaching agents are harmful to baby’s skin. Additionally, the ink we use for our prints is free from lead and heavy metals.

Finally, our diapers do not contain any fragrances, dyes or lotions, all of which may trigger allergies and sensitivity on your little one’s skin.

Why do Offspring Baby Diapers smell when it's full?

We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.

Are Offspring products safe for my baby?

Absolutely! Our No. 1 priority is ensuring your child’s safety, which is why we invest in baby-safe raw materials and design. In fact, we focus on being good in all ways – including for the environment that we live in.

We take this commitment seriously; which is why we use non-chloride woodpulp from sustainably managed forests and have strived to achieve the following certification for our diapers.

The PETA Cruelty-Free certification verifies that we do not conduct or commission any animal testing of our products – from raw material to final products.

How do Offspring diapers fit compared to other brands?

Our diapers come from size S to size XL. Please select the size based on the weight indicated.

Are your products tested on animals?

Our diapers and wipes are not tested on animals. In fact, these products are certified Cruelty-Free and Vegan by PETA.

How long can Offspring diapers last until full capacity?

Technically, our diapers can last up to 12 hours. But we advise you to change your baby diapers at least every 2-4 hours depending on your baby’s age for hygiene purposes.

Can Offspring diapers be worn as overnight diaper?

Yes, absolutely! Our diapers are good for both day and night. Our super soft topsheet with high absorbency is comparable with other leading brands in the market.

Can I purchase Offspring diaper from the store?

Yes, you can also purchase from the following stores:
– Robinsons The Gardens Mall @ The Gardens, Mid Valley
– Robinsons Kuala Lumpur @ Four Seasons Place
– Ben’s Independent Grocer (B.I.G.) @ Publika
– Ben’s Independent Grocer (B.I.G.) @ Glo Damansara
– Ben’s Independent Grocer (B.I.G.) @ Ikano Power Centre Damansara
– Ben’s Independent Grocer (B.I.G.) @ DC Mall
– Mums & Babies Baby Shop Johor Bahru @ Johor Bahru

Can I get trial pack for Offspring diapers?

Yes definitely! We offer small trial pack as an easy way for your baby to try out the quality of our diapers and wipes. Get it here!

How long will an opened diaper last?

The diaper can last for 3 years from manufacturing date. However, please ensure the diapers are kept in cool and dry places and avoid direct heat from sunlight to preserve the quality.

Product - Baby Wipes

What is the shelf life of baby wipes?

The shelf life of an unopened diaper is 2 years from manufacturing date. You can find the date of manufacturing and the expiry date at the bottom of the wipes package.

Can I get a trial pack for Offspring baby wipes?

Yes definitely! We offer small trial pack as an easy way for your baby to try out the quality of our diapers and wipes. Get it here!

Can I purchase Offspring baby wipes from store?

Currently we are only distributing our baby wipes in our online stores.

How can I ensure the quality of Offspring Baby Wipes?

We are committed to providing only the most natural, safest, non-toxic and eco-friendly wipes, in every sense, from ingredients selections to our packaging. Even the plastic we used for our packaging is recyclable material and we use good quality seals to retain freshness and hygiene for your baby wipes while also reducing risk of contamination by bacteria.

All of our products including baby wipes are certified Cruelty-Free and Vegan. The PETA Cruelty-Free certification verifies that we do not conduct or commission any animal testing of our products – from raw material to final products.

What is the material used for Offspring Baby Wipes?

Our wipes are made of medical-grade, embossed soft cloth that is thick and durable, yet soft and gentle for baby’s delicate skin. The texture of our cloth is specially made for greater absorbency in any situation.

What is so special about Offspring Baby Wipes?

The core ingredient of our wipes is water, which goes through exhaustive purification methods to ensure high purity. Our Nordic Swan, British Retail Consortium (BRC), SGS, ISO9001:2008 certified manufacturer uses state-of-art water technology including Ultrafiltration (UF) Reverse Osmosis (R/O), Electrodeionization (EDI) and Ultraviolet (UV) systems to ensure the highest grade of water purity is achieved.

The purity of this ingredient is essential since it is the key ingredient in our wipes. Any pathogenic impurities can quickly lead to contaminated wipes.

What is in Offspring Baby Wipes?

Offspring baby wipes are formulated and made exclusively for us. Contents include plant-based, baby-safe, non-toxic ingredients made of botanical extracts such as cucumber fruit extract, chamomile flower extract, oat kernel extract and plant-based cleansing agent and food grade preservatives.

Our wipes are made without alcohol, chlorine, phthalates, fragrance, lotion, parabens, formaldehyde, or any other common allergens.

How long will an opened wipes packet last?

To retain freshness, we always recommend that you to close the lids and seal after each opening to prevent the wipes turning dry and getting contaminated.

Why there is some mild scent on your wipes?

While most wipes are labeled as scented, unscented or fragrance-free, but they contain “masking” fragrance ingredients to hide the smell of ingredients whose scent may be unpleasant, scent originally from the formulation itself.

However, because the term “fragrance” refers to specific kinds of ingredients, cosmetics labeled as “fragrance free” should not contain any added fragrance ingredients.

Offspring wipes do not use any “masking” fragrance, or any fragrance to mask away the unpleasant scent, according to the FDA, it’s possible that a product labeled as “fragrance free” may have a noticeable scent, either pleasant or unpleasant, resulting from the material or ingredients itself.

Offspring pledge to be as natural as possible, without adding any artificial scent or masking agent in order to make our products to smell pleasant. All ingredients used in our wipes and products are natural and food grade. So rest assured that our wipes are safe for your baby.

Ultra thin

Are your diapers and pull ups certified?

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients.

Do your diapers and pull-ups contain disposable tape?

Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.

Is there a reason why your diapers and pull-ups have no wetness indicators?

While we know a wetness indicator provides convenience for parents in letting them know that it’s time for a nappy change, wetness indicators are made with chemicals, and our emphasis on creating the most natural and safest products for you and your loved ones prevents us from including this in our diapers.

Instead, we encourage parents to, whenever possible, change baby’s diapers every 3-4 hours to keep baby dry and clean. And while you’re doing that, here’s a little tip: use our plant-based baby wipes to wipe your baby’s bum and apply our Soothing Nappy Balm on your baby’s during nappy change to keep baby’s delicate area clean and fresh.

Why do Offspring Baby Diapers smell when it's full?

We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.

Are your fluffless pull ups safe for my baby and toddler?

Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used om the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.

How are woodpulp-free or fluffless diapers meant to be better for the environment?

At Offspring, our commitment to sustainability is second only to our dedication to ensuring the safety of our products for use by you and your loved ones. With our fluffless diapers and pull-ups, we avoid using cellulose and woodpulp, helping us save millions of trees.

What’s the difference, really, between conventional diapers and ultra-thin fluffless diapers?

Every parent knows that when a diaper or pull-up is full, especially in the mornings, a diaper will appear intensely bulky. This is because the woodpulp in conventional diapers has absorbed moisture, causing the pulp to bulk up. Eventually, if baby moves around too vigorously, or sits down with a heavy impact, the inner layer of the diaper is likely to break, creating unsightly bulges and making it more difficult for your little one to move around.

But this isn’t, so to speak, the bulk of it. Fluffpulp in conventional diapers acts similarly to cotton in storing and retaining urine. When the diaper is full, and baby continues to sit or move, it is likely that this may push out moisture from the wet pulp. It’s just like when you squeeze a wet cotton bud – the moisture is released when pressure it applied. In this case, the urine will be expelled from the pulp and back onto baby’s skin, leading to a condition we call ‘compression re-wetting’. The advantage of a fluffless or woodpulp-free diaper like Offspring Featherlite is that it has no fluff for the moisture to gather in, but instead uses a patented technology to disperse the moisture, thus completely avoiding the risk of re-wetting.

Since your Featherlite Ultra-Thin diapers do not contain woodpulp, does this affect the absorbency?

While it’s logical to think that Offspring Featherlite diapers may not be able to absorb as much moisture compared conventional ones with fluffpulp, the patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers. Don’t just take our word for it – ask for a trial pack and let your little one give it a try!

How are Offspring Featherlite Ultra-Thin Diapers & Pull Ups different from others in the market?

Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day! That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Baby Essentials Bundle

How do Offspring Organic Baby Products being manufactured and tested for safety?

Offspring Baby products are manufactured within a “Class 3500 Clean-Room” manufacturing facility licensed by the Eco-Cert. We have a vast researchers and consultants in microbiology, aromatherapy and cosmetics chemistry that possess decades of laboratory and industry experience to source, create and develop our certified organic products.

All of our products have gone through stability and microbiology testing for few months after each formulation to ensure safeness, prohibition of microbial growth, changes of texture, odour, colour, of the products before production. All of the formulation have to pass the guideline and test in order to be proceed with production, and test also performed after production (post production) to ensure final confirmation on the stability of the products in the market.

Is Offspring Baby Organic Products 100% manufactured in Australia?

Yes. Offspring Baby Organic is 100% Australia manufactured and it is certified Australian Made.

Are your products really safe and effective? How are your products different?

We take years and many rounds of development of our products before it’s launch to the market. We focus on quality and every big and little things in a product before it’s been put into market. Our team of organic chemists and certified aroma therapists in Australia have put a lot of efforts in creating a products which is natural and gentle for baby, using organic essential oils with organic deprived ingredients. All of our products essential oil are used accordingly with Therapeutic Goods Administration from the Australian Government, to ensure level of safeness and gentle for babies skin, and have gone through numerous audit and approval from Australia regulatory check bodies. Our ingredients and formulations are done according to Ecocert Cosmos International Organic Certified guidelines, The Leaping Bunny International. Our products are also approved by the Malaysia National Pharmaceutical Regulatory Agency (NPRA).

Offspring Baby Organic Essentials do not contain any of the following: Sulfates, parabens, synthetic or natural fragrance (parfum), synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde or Formaldehyde derivatives.

Can I purchase Offspring baby organic essentials from store?

You may get our baby essentials in our online store.

What type of packaging do you use?

We employ only the safest material for our product packaging to protect and preserve both product formulation and the environment. We utilize materials such as PET, PE/PP, LDPE tubes which is recyclable.

I love essential oils but I have heard that essential oils are not suitable for young babies. Is that true?

Essential oils are distilled from natural botanical source and considered the most natural resources to be used. Our R&D team in Australia has chosen the most gentle lavender, calendula and roman chamomile essential oil which is mild and gentle for young babies, and all of our products are formulated based on the correct dose and percentage by the Therapeutic Goods Administrator guidelines from the Australia government.

Is your products unscented/fragrance-free?

Eventhough we do not add parfum/fragrance in our products, but we don’t declare it as fragrance-free or unscented. A unscented/fragrance-free product could still have some”scent ingredient” added to mask the smell of original product.

Therefore, we only able to declare our product as no parfum and fragrance added and our products scent is from original formulation blend.

Why there is still mild scent in your products since there is no parfum/fragrance added in the product?

Our products are 100% free from parfum and the scent are naturally from product formulation. We declare the ingredients used in all of our products and all the ingredients are listed in detail accordingly to Ecocert Cosmos strict requirement. You may never see the word “parfum/fragrance” in our labels.

My baby has extremely sensitive skin. Are Offspring Baby Organic- products suitable for her?

Like adults, some babies are more sensitive than others. If your baby gets often symptoms like rashes etc from same products, she may be allergic to certain ingredients such as synthetic fragrances, colourings, formaldehyde-based ingredients or preservatives and also some natural substances are listed as allergens.

Offspring baby organic products are formulated with high percentage of organic farming key ingredients and we use key ingredients are our base formulation. For example, most of the shampoos and lotions contain more water, but our baby wash and baby lotion is using organic Aloe Barbadensis (Aloe Vera) Leaf Juice* as our base formulation. We pride ourselves and have provided the good ingredients in a generous way, so that our product could works well for your baby skin.

Offspring Baby Organic products does not use any of these commonly known allergens in our products. It is generally well tolerated. If you feel insecure, please try the product on the baby’s forearm – if there is no sign of irritation (redness) accures locally in the tested skin part, in 48hours you may safely use the products.

Why do your products have an expiration date?

All products by law are required to have an expiration date. This ensures the product is safe for the consumer to use. Offspring baby organic essentials have a 2 year expiration date from date of formulation and manufacture, the products have a 6 month expiration once opened within this 2 year date.

What happens if a product doesn’t contain a preservative?

Any skin product that doesn’t contain preservative is not considered safe and should not be used. A truly preservative-free water based product could present a public health problem as it’ll cause mold or bacteria contamination.

Is there any such thing as an organic skincare product that contains 100% organic ingredients?

Not unless it is an oil based product that contains only certified organic ingredients. There are many other brands are removing all mention of preservatives from their labels to look good to label readers.

We follow the strict guidelines of Ecocert Cosmos compliance that all ingredients used and preservatives must be listed in the label.

Is it true that all skincare has to contain some form of preservative?

Any products with water listed, needs to contain a preservative to be safe. We only use preservatives that are approved by Ecocert Cosmos. Offspring is committed to ensuring only the finest quality ingredients are included in any of our products. Ecocert Cosmos specialicises in formulation of skincare. They recommended preservatives which is most stable and safe preservative for skincare.

What is the main ingredients used in Offspring Baby Organic Essentials?

Our baby essentials contains organic essential oils such as roman chamomile, calendula, lavender and calendula, marigold and chamomile flower extract. These are the ingredients are gentle and safe for baby delicate skin.

What is the difference between certified organic and organic?

The word “organic” has been overused in the society and create misrepresentation globally. A product can be classified as “organic” yet can contain more and most of chemicals. Where else, a “Certified Organic” product must adhere to the strict guidelines and regulations governing not only all of the ingredients used in the products, the processes undertaken to produce the product but also the packaging used in the products – there are strict guidelines covering all aspect of delivering an approved certified organic product to market.

Certified organic means the item has been grown according to strict uniform standards that are verified by Independent State or private certifying bodies. Certification includes inspections of farm fields and processing facilities, detailed record keeping and periodic testing of soil and water to ensure that growers and handlers are meeting the standards which have been set.

Are Offspring Baby Organic Essentials certified organic?

Yes. Our products are Ecocert Cosmos Certified (a European certification body that specializes in the organic certification of skincare). Each of our products organically farmed ingredient has clearly marked with a star on our labels.

Are your product tested on animals?

No. All of Offspring Baby Organic Essentials are not tested on animals. We are officially certified Leaping Bunny (Cruelty-Free) and all of our products have gone through strict audit and testing to certify that all of our ingredients used and purchased have not commissioned any animal testing.

Are all of the ingredients in Offspring Baby Organic products sourced from Australia?

Offspring Natural emphasize on the highest quality ingredients are to be used in our baby organic products. Our development team sourced the finest, highest quality of ingredients for our products around the world.

Nappy Balm

How much of the ingredients in Offspring Soothing Nappy Balm is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 94.4% of the total ingredients in Offspring Soothing Nappy Balm are from organic farming, while over 99.0% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Soothing Nappy Balm, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

Is there any way I can try Offspring Soothing Nappy Balm?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

What is the shelf life of an unopened bottle of Offspring Soothing Nappy Balm?

An unopened product stored at temperatures below 30C should be good for TWO (2) years of manufacturing date. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

What is in Offspring Soothing Nappy Balm?

Our Soothing Nappy Balm is made of pure, natural and organic ingredients including extracts of sunflower seed, olive fruit, jojoba oil, calendula flower, lavender and Roman chamomile to soothe your little one’s delicate areas.

It’s also made absolutely free of greasy petroleum, mineral oil, Zinc Oxide, fragrances, phenoxyethanol, phthalates and all common allergens, for a soothing touch that cares for your baby – and Mother Nature.

Does Offspring Soothing Nappy Balm contain preservatives?

Because it doesn’t contain water, Offspring Soothing Nappy Balm doesn’t contain conventional preservative to ensure it’s always free from bacteria and mold. Instead, we use an organic preservative system to keep it fresh.

Is Offspring Soothing Nappy Balm safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Soothing Nappy Balm to be gentle enough for newborn babies.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

My baby has eczema. Is Offspring Soothing Nappy Balm suitable for my baby?

As far as we know, many skin products contain fragrances and other ingredients that are common allergens – which make them unsuitable for babies with eczema. On the other hand, Offspring Soothing Nappy Balm is formulated to be gentle enough for babies of all ages, using only pure and natural oils derived from organic sources including sunflower seeds, jojoba, camellia oleifera seeds, olive fruits and apricot kernels, and combined with the soothing properties of calendula, chamomile and lavender oil. It doesn’t contain fragrances, perfume or any substance that could trigger allergies, so as far as we know, it’s safe to use even for babies with eczema.

You can test to see if it’s safe for your little one – just put a little bit on your baby’s forearm, and if not redness or irritation occurs locally within 48 hours, then Offspring Soothing Nappy Balm is safe for your baby to use. To help you try this out, we’ll be happy to offer you a trial kit, which you can request here.

*Important: You should avoid using any products containing mineral oil or petroleum jelly when dealing with sensitive skin as it coats skin like wax, leading to dry skin and clogged pores.

Why doesn’t Offspring Soothing Nappy Balm contain zinc oxide like conventional balms?

While zinc oxide is a mainstay in most other balms, our commitment to using only the purest and most natural remedies for our products prevents us from including it in our formulation. It’s all because we want to create products that are as gentle as possible for your baby’s skin.

How do I use Offspring Soothing Nappy Balm?

Pinch out a little balm on your finger and apply it on baby’s bum during every diaper change. Because our balm is in the form of an ointment, just a little is more than enough!

I notice that Offspring Soothing Nappy Balm is prone to turning soft. Why is that?

Our balm is made from a blend of natural ingredients including organic beeswax, sunflower oil, jojoba oil and olive oil, without any artificial preservatives. Therefore, certain high temperatures, usually above 30C, may change its texture, so we recommend storing it in a cool, dry place. But no worries, even if it looks or feels like it’s melted or squishy, this doesn’t affect its function.

Baby Lotion

Is there any way I can try Offspring Nourishing Baby Lotion?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

How much of the ingredients in Offspring Nourishing Baby Lotion is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 81.9% of the ingredients in Offspring Nourishing Baby Lotion are from organic farming, while 97.9% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Nourishing Baby Lotion, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

Why is Offspring Nourishing Baby Lotion’s texture different from other conventional lotions?

Because it’s formulated with a higher percentage of organic Aloe Vera Lead Juice in place of water, the texture of Offspring Nourishing Baby Lotion is more concentrated – better to protect your baby’s skin with!

How do I use Offspring Nourishing Baby Lotion?

After your bathe and dry your little one, pour out a small amount and massage into baby’s skin. Use daily to keep skin soft, supple and oh-so- adorable!

What is the shelf life of an unopened bottle of Offspring Nourishing Baby Lotion?

An unopened product stored at temperatures below 30C should be good for TWO (2) years of manufacturing date. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Does Offspring Nourishing Baby Lotion contain preservatives?

As long as water is listed in a product as an ingredient, it needs to contain a preservative to be safe from infection by bacteria, fungi and other microbes. However, we are committed to ensuring the finest quality ingredients are used in our products, which is why only preservatives approved by Ecocert Cosmos are used. Because Ecocert Cosmo specialises in skincare, they recommend only the most stable and safe preservatives.

My baby has eczema. Is Offspring Nourishing Baby Lotion suitable for my baby?

As far as we know, many skin products contain fragrances and other ingredients that are common allergens – which make them unsuitable for babies with eczema. On the other hand, Offspring Nourishing Baby Lotion is formulated to be gentle enough for babies of all ages, using only pure, natural and organic ingredients including Aloe Vera Leaf Juice, with a base consisting of Organic Shea Butter, olive fruit oil, jojoba oil and sunflower seed oil. It doesn’t contain fragrances, perfume or any substance that could trigger allergies, so as far as we know, it’s safe to use even for babies with eczema.

You can test to see if it’s safe for your little one – just put a little bit on your baby’s forearm, and if not redness or irritation occurs locally within 48 hours, then Offspring Nourishing Baby Lotion is safe for your baby to use. To help you try this out, we’ll be happy to offer you a trial kit, which you can request here.

*Important: You should avoid using any products containing mineral oil or petroleum jelly when dealing with sensitive skin as it coats skin like wax, leading to dry skin and clogged pores.

Is Offspring Nourishing Baby Lotion safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Nourishing Baby Lotion to be gentle enough for newborn babies.

Why not 100% organic farming?

In Ecocert Cosmos, the percentage of organic ingredients in products are calculated based on the entire formulation of the product – including water and preservatives – and no just based on the natural key ingredients. Therefore, Ecocert Cosmos measures both materials of natural origin and those from organic farming in a formulation, where it is virtually impossible to get a 100% organic farming rating.

What is in Offspring Nourishing Baby Lotion?

Our Nourishing Baby Lotion is formulated to be rich and concentrated, with a high content of Aloe Vera Leaf Juice, and minimal water added. Along with luxurious Organic Shea Butter, olive fruit oil, jojoba oil and sunflower seed oil, enhanced by soothing Calendula, Chamomile and Lavender flowers, it keeps baby’s skin pampered and moisturised.

It’s also made absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives for baby-friendly, and earth-friendly, pampering.

Head-To-Toe

How much of the ingredients in Offspring Gentle Head-to- Toe Wash is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 61.3% of the total ingredients in Offspring Gentle Head-to-Toe Wash are from organic farming, while the remaining 97.9% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Gentle Head-to-Toe Wash, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

Is there any way I can try Offspring Gentle Head-to- Toe Wash?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

What is the shelf life of an unopened bottle of Offspring Gentle Head-To- Toe Wash?

An unopened product stored at temperatures below 30C should be good for TWO (2) years of manufacturing date. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

How do I use Offspring Gentle Head-to-Toe Wash?

Pour a small amount into your palm, lather it, and apply to baby’s scalp and body. Rinse with lukewarm water.

What is in Offspring Gentle Head-to- Toe Wash?

Our Gentle Head-to-Toe Wash is formulated with a high content of organic Aloe Barbadensis (Aloe Vera) Leaf Juice* with minimal water added, and infused with the earth’s gentlest ingredients such as Calendula Marigold flower, Calendula Marigold flower, Roman Chamomile, Olive fruit, and lavender essential oils.

It’s also made absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives for gentle cleansing that pampers your little one, and champions the environment.

Why not 100% organic farming?

In Ecocert Cosmos, the percentage of organic ingredients in products are calculated based on the entire formulation of the product – including water and preservatives – and no just based on the natural key ingredients. Therefore, Ecocert Cosmos measures both materials of natural origin and those from organic farming in a formulation, where it is virtually impossible to get a 100% organic farming rating.

Does Offspring Gentle Head-to- Toe Wash contain preservatives?

As long as water is listed in a product as an ingredient, it needs to contain a preservative to be safe from infection by bacteria, fungi and other microbes. However, we are committed to ensuring the finest quality ingredients are used in our products, which is why only preservatives approved by Ecocert Cosmos are used. Because Ecocert Cosmo specialises in skincare, they recommend only the most stable and safe preservatives.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Is Offspring Gentle Head-to- Toe Wash safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Gentle Head-to-Toe Wash to be gentle enough for newborn babies. It is extremely well-tolerated, is

hypoallergenic and tear-free, and does not contain scent-masking agents. It is also ultra-concentrated with naturally low foam and suitable for babies of all ages.

Why does Offspring Gentle Head-to- Toe Wash have less foam compared to conventional wash products in the market?

Simple; we don’t use any chemical cleansing or foaming agents to increase the foam in our wash; all our foaming mechanisms are plant-derived. Instead, we focus on ensuring Offspring Gentle Head-to-Toe Wash has a high percentage of natural key ingredients so that it doesn’t dry baby’s skin and keeps it soothed, protected and moisturised.

What cleansing agents does Offspring Gentle Head-to- Toe Wash contain?

We use plant-derived glucosides (Decyl Glucoside & Coco-Glucoside). Our Decyl Glucosides and Coco-Glucosides are derived from sustainably-grown coconuts; they are very gentle, non-invasive and naturally tear-free, and don’t strip baby’s skin of delicate membranes.

Retail Location

Can I get the online promotion at the retail shops?

Our online promotions are only valid for purchases made via Offspring official websites.

Can I exchange via Offspring websites the items that I have purchased from retail stores?

For purchases made at other retail stores, kindly refer to the respective store’s policy on returns, replacements and exchanges.

Why are some of the items/item variations available on Offspring websites but not in retail stores?

Due to limited shelf space or contracted items, retail stores may not not carry the full range of Offspring products.

Can I check with you on the availability of certain items at the retail stores?

We are not able to check the availability of stocks at retail stores. Kindly refer to the respective stores for further information.

Ben’s Independent Grocer (B.I.G.) @ DC Mall

Lot LG-12, Damansara City Mall,
Jalan Damanlela,
50490 Kuala Lumpur
T: 603 2011 1925
Operating Hours:
Mon – Fri : 8.30am – 10pm
Sat, Sun, & PH : 9am – 10pm

Ben’s Independent Grocer (B.I.G.) @ Glo Damansara

GLO Damansara, Lot No. LG.01,
Lower Ground,
No. 699, Jalan Damansara,
60000 Kuala Lumpur
T: 603 7733 6363
Operating Hours: 9am – 10pm daily

Ben’s Independent Grocer (B.I.G.) @ Ikano Power Centre Damansara

Lot LG 1.19 & 1.20,
IPC Shopping Centre,
No. 2, Jalan PJU 7/2, Mutiara Damansara,
47810 Petaling Jaya
T: 603 7731 3230
Operating Hours: 10am – 10pm daily

Ben’s Independent Grocer (B.I.G.) @ LINC Tun Razak

1-9, Pusat Membeli-belah Linc,
No.360, Jalan Tun Razak,
50400 Kuala Lumpur.
T: 603 2181 6011
Operating Hours: 8.30am – 10pm daily

Ben’s Independent Grocer (B.I.G.) @ Publika

Lot No. 1A, 83-95, Level UG1
Publika, Solaris Dutamas 1
Jalan Dutamas 1, Solaris Dutamas,
50480 Kuala Lumpur
T: 603 6205 2036
Operating Hours: 9am – 10pm daily

Robinsons The Gardens Mall @ The Gardens, Mid Valley

Robinsons (Baby Department, Level 2)
The Gardens, Mid Valley City,
Lingkaran Syed Putra,
59200 Kuala Lumpur
Tel: 603 2089 1188
Operating Hours: 10am – 10pm daily

Robinsons Kuala Lumpur @ Four Seasons Place

Four Seasons Place,
145, Jalan Ampang,
50450 Kuala Lumpur
Tel: 603 2089 1188
Operating Hours: 10am – 10pm daily

Button & Wheel @ Eco Sanctuary Mall

01-09, First Floor, Eco Sanctuary Mall,
Persiaran Eco Sanctuary,
42500 Telok Panglima Garang,Selangor.
Tel: 6012 516 1081
Operating Hours: 10am – 10pm daily
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Button & Wheel @ Gamuda Walk

G-06 gamuda walk,
Persiaran Anggerik Vanilla,
Kota Kemuning,
40460 Shah Alam, Selangor.
Tel: 6012 516 1081
Operating Hours: 10am – 10pm daily
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Camy Babyland @ Sunway Giza

12G-13G, Block B, Sunway Giza,
No.2, Jln PJU 5/14, Kota Damansara
47810 Petaling Jaya, Selangor.
Tel: 603 6141 6788
Operating Hours: 10.30am – 10pm daily
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Jonas Jodie @ Empire Shopping Gallery

Level 1, Lot F11
Empire Shopping Gallery
Operating Hours: 10am – 10pm daily
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Mums & Babies Baby Shop @ Johor Bahru

3, Jalan Saga 7,
Taman Daya,
81100 Johor Bahru,
Johor.
Tel: 6016 718 3199
Operating Hours: 10am – 7.30pm Monday-Friday
11.30am – 7pm Saturday
11.30am – 4pm Sunday
Facebook

Perniagaan YF Yong Fong @ Malacca

No. 21,
Jalan Tun Perak,
75250 Melaka.
T: 606 281 0895
Operating Hours: Mon – Sat: 11am – 7.30pm
Sunday: 12pm – 5pm
Facebook

Seedlings @ Johor

16, Jalan Desa Botani 2,
Taman Desa Botani,
83000 Batu Pahat, Johor.
T: 6017 713 6796
Operating Hours: 11am – 9pm Fri – Mon
Facebook

Sunlight Pharmacy @ Sabah

Dunlop:
TB 24 Jalan Dunlop, 91000 Tawau, Sabah.Sabindo:
TB 379, Lot 4, Block E, Bandar Sabindo, 91000 Tawau, Sabah.Kubota Square:
TB 15583-0, Lot 38, Block A, Grd Floor, Kubota Square, Jalan Kubota, 91000 Tawau, Sabah.Bintang Kubota:
TB 19284 – 19286, Lot A4 – A6, Pusat Komersial Bintang Kubota, KM 5, Jalan Datuk Chong Thien Vun, 91000 Tawau, Sabah.Damai Outlet:
No.12-0, Lot 12, Block C,
Damai Plaza, Phase 3,
88300 Kota Kinabalu, Sabah.Lintas Plaza Outlet:
Lot 14-0, Ground Floor,
Lorong Lintas Plaza 2, Lintas Plaza,
88300 Kota Kinabalu, Sabah.T: 6088 258 802
Operating Hours: Check with outlet
Website

Happikiddo @ Avenue K

Lot M-14-15,
Jalan Ampang,
Kuala Lumpur 55000
T: 03-21810923
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ Citta Mall

Lot 23-25, 1st Floor,
No. 1, Jalan PJU 1A/48,
Ara Damansara, Selangor,
47301 Petaling Jaya
T: 03-77318039
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ D'PULZE Shopping Mall

G18, Dpulze,
Cyber Point Timur,
Cyberjaya 63000
T: 03-8320 9271
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ IPC Shopping Centre

L2 – 09 -10, Level 2, IPC,
No 2, Jalan PJU 7/2,
Mutiara Damansara, 47800T: 03-77318039
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ KL Gateway

UG Lot 21 & 22,
KL Gateway, No.2,
Kuala Lumpur 59200
T:03-7931 6168
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ Publika UG1

Lot No.49A, Level G3,
Solaris Dutamas,
Kuala Lumpur 50480
T:03-6206 1830
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ Quill City Mall

Lot 2.2802.31,
2nd Floor, No. 1018,
Kuala Lumpur 50250
T:03-2602 1596
Operating Hours: Mon – Sun: 10am – 10pm
Website

Happikiddo @ The Garden Mall

Lot No. S-242, 2nd Floor,
Mid Valley City,
Kuala Lumpur 59200
T:03-2201 0250
Operating Hours: Mon – Sun: 10am – 10pm
Website

Bump & Baby Sdn Bhd

No. 19-1 Jalan Setia Indah X U13/X,
Seksyen U13 Setia Alam,
40170 Shah Alam,
Selangor.
T:6017-367 9220

My Little Boss

No13 Lorong Raja Udang 3,
Taman KingFisher,
88100 , Kota Kinabalu,
Sabah
T:016-408 8878

Welcome to Offspring

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